Starr
This is the worst company ever
This is the worst company ever! The worst experience I’ve ever had with any product, you need to improve your customer service staff and their capability as to what they do, for example, I needed to update my address and confirm the address on my order. They didn’t have access to any of the information, and could not get into it. Which doesn’t make any sense due to them verifying me. I wanted to cancel the order due to them not being able to confirm the order and they were not able to do that.. they couldn’t troubleshoot or fix a machine so they always give me calls backs, I don’t want nor need any callbacks what’s the point of having a customer service center if they can't service their customers? They have poor connections and can’t speak proper English. There are so many problems with this company that you investor should reconsider your money and put it in better places! I had another problem where my machine was not frother or producing my coffee correctly and the lady informed me this was a new machine and they are still testing I out, so I had to figure it out on my own, she sent me a replacement frother, it worked for a while and blew my machine. I had to call serval times and place serval complaints to get a new machine, and I was still within my warranty, I only had the machine for about 5 months and they didn’t want to help. The machine has a 2-year warranty on it… Keurig needs to work on keeping their word with their customers and being come customer friendly, they want returning customers!!! Mr. Coffee works better than this and it’s a cheap company, I only purchase Keurig due to the name and I’ve seen the negative comments and ratings this company had and ignored to try it out on my own!!!