KeurigReviews of keurig.com

Keurig duo essential coffee machine constantly leaks. Warped my countertop. Called the 1-866-901-brew(2739) to “troubleshoot “ no help at all. I have bought 5 Keurig machines for my rentals, never again. Replaced with Ninja duel brew. It works great.

Keurig Supreme, new at Xmas 23. Water temp sucks (not hot enough) and can not change temp. Would not buy another from this company.

This company is a joke!!’ Please done give them your money! I bought a pack of seltzer and two cans came crushed and half empty. I took pictures and contacted them TWO MONTHS AGO. They’ve been lying to me since then, through phone and social media. Every time I call they say they will email a coupon, and they never do it. Such a trashy customer service! On social media they keep posting jokes and ignoring any complaints and just send copy and paste replies. It’s a matter of honor now, I will keep bothering them until they replace the defective product. STAY AWAY!!!

The phone customer service reps can do nothing for you. They will take ten minutes or so collecting your contact info and promise someone will call in 3-5 days. Apparently giving your order number does not allow them access to your order info. My first issue was with damaged goods. All my items were in one large box with no packing material. Only the actual coffeemaker survived because it has its own ship-worthy packaging. After a week and 4 phone calls, someone emailed me and arranged replacements. Should have been done at first phone call. We then decided to exchange the original coffeemaker for a different model. You need a Return Authorization # from customer service. Again, after several unnecessary phone calls a rep called me. We were surprised to learn Keurig does not do exchanges but were given the RA# for the return and we purchased the replacement separately. Today I called again to inquire about the credit for the returned item. Again we were going through the info collection phase when the CS rep lost the ability to hear me. He was very apologetic and eventually warned me he was hanging up. He then called me back but the problem persisted. I got my answer from the CC company instead. My best phone experience was the last one. But all these issues are simple to resolve yet Keurig makes you jump through hoops to get there. Hopefully you won't need to call them. And my wife is very happy with her coffee.

My 4-month old Keurig mini just quit working! Loud steady noise when on. The water just pours right out through every single seam along the bottom of the unit. It’s toast! I contacted Keurig customer rep “Sam” to ask about my options for refund or replacement - she said we would troubleshoot a repair. No way! I understood a Keurig should function a minimum of 3 years. I’ve had this product for 4 months. Not worth my time to fix a lemon pot and not the support I expected. She stated that if I would not troubleshoot with her then to try Amazon support but no guarantees! will not be buying a Keurig again. I truly expected a more satisfying simple resolve to this issue, like refund, exchange or replacement.

*** BUYER BEWARE-DO NOT PURCHASE A K SUPREME BREWER *** They have a design flaw which burns the brewer out if the water reservoir is not put on correctly or developed an air bubble when filling. I have been through 4 brewers. Keurig Customer Service is terrible!!!

Totally shocked that such a reputable brand could have such horrible customer service!!!! I am floored! Not only did it take 2 weeks to receive my machine, but I was sent the wrong color, okay no big deal. But when I called to find out the best course of action to return, and how to get a return label and RMA code, as they require, I was told I would have to wait for 3-7 business days for someone to contact me. Now a week later, no one has contacted me at all, yet they sent me an invite asking how I liked my product and to please leave them a review. Unreal. I believe they try to put you off long enough until you are desperate for coffee and just decide to settle with whatever machine they sent you. Horrible. I can initiate a return on Amazon and have a return label within 2 minutes and go about my day and return and re-order no problem, how does a company as big as Keurig manage to make it SO DIFFICULT TO MAKE A RETURN?? Slow to ship, slow to respond, if you suddenly find yourself without a coffee machine and decide to order one from Keurig, plan to be without a coffee maker for at least 3 weeks and just hope you don't require a return as then you will be without coffee for at least a month before being able to return it and order a new one as they have to "approve" all returns first, even though I have not even taken the machine out of the plastic or used it at all.

Terrible customer service. My coffee maker stopped working after 2 years of limited usage and they failed to offer any real solutions or support. Don’t buy from them!!!