KeurigReviews of keurig.com

The worst! Replaced a defective machine out of warranty with a new one 3 months ago. The new one is now down and out. The replacement procedure is very time consuming. It seems they do it to make you just give up. Never again

I'm incredibly disappointed with Keurig after two frustrating experiences. We bought a brand new Keurig hoping for a convenient coffee solution, especially after seeing them used as gifts on Hell's Kitchen (seemed so easy!). However, both this machine and the first one we bought have been incredibly difficult to operate. Here's what's wrong: Unintuitive Setup: It was surprisingly complicated to get the machine working. The instructions weren't clear and it felt like there were a lot of steps involved. Picky Power Cord: Apparently, you need a very specific type of cord for it to work properly? This seems unnecessary and adds extra hassle. Leaking Issues: To top it off, both machines have leaked. This is a major safety concern and makes me nervous using it. Overall, this has been a frustrating experience. We were hoping for a user-friendly and convenient coffee maker, but the Keurig has been the opposite. Considering the brand recognition and what I saw on TV, I'm really surprised by the difficulties we've encountered.

Keurig multi-stream coffee maker stopped working after 7 months. Called their tech service line and one through troubleshooting steps and it was determined it was indeed defective. Ask for photographs serial numbers and receipt which I emailed them. After 2 weeks I emailed for an update and was told they could not find what I emailed them. I sent the information again and they said they didn't like one of the photographs and that they would not accept an Amazon invoice as a proof that I own the product. Email back to them and told him just forget it and Amazon was kind enough to accept a return. God keeps emailing me for more information and they even sent a UPS tag to return it. Told him it was already handled and I wouldn't be interested in replacement anyway since I've already purchased another brand. The failed process took a lot of my time and I think or should be ashamed of the procedures.

I had a Keurig model K910 the descale light came on and flashed . I first tried to descale with vinegar and did not help . I then went and purchased a descale solution and tried that . The descale light would not stop flashing but the low water light stopped working just when I was ready to give the machine did it for me it smoked and stopped all together . So no more Keurig's for me .

Too much coffee is dispensed no matter what button is selected. Contacted customer service, could hardly understand the agent. Went through all the "tips" with her on how to fix. Nothing matter - still overflowed a cup. Tried to tell me my unit of 3 months was out of warranty. I said I registered it, when did I buy it? She said Dec. 2023. I said how long is the warranty - she responded one year. Well go figure!!! Then transfer me "up" to talk to them about my "out of warranty" complaint. Then then want you to send pic of serial number, pic of pot with handwritten name & info in front of it, pic of purchase receipt. What good is registration??? Have now provided all that with a copy of my email providing all and they tell it is declined because I didn't provide the handwritten note. BUT I did!!! I have proof. Do not deal with this company and their junk. Customer service stinks worse than the product itself.

Just bought my Keurig a like 14 months ago and it broke. I tried everything the customer service guy suggested and nothing worked. He offered me 50 percent off of new product and I couldn't help but laugh. I couldn't barely even understand the guys English and had to ask him to repeat his self several times! Such a waste of my time calling customer service. I would expect them to stand by their product and send a new one but no. Never buying anything Keurig again! If I could give zero stars I would.

I have bought this product twice, once in 2020 and then in 2022. We followed all the maintenance instructions on it. Both of them stop working all the sudden after two years. Just do not power on at all (connected all the time to a surge protector), tested on different outlets. Used once a day, in the mornings, with the carafe. Stay away from this product unless you are planning to replace in two years.

I would give Keurig a zero star if I could. The company associate promised an elderly friend a 50% off coupon and two boxes of $20.00 kcups of her choice when her keurig failed. The coffee maker she wanted was out of stock. She was told to call back in 2 to 3 weeks. We called back tonight. The associate helping us stated there was not an account with her name nor was there a 50 percent coupon. The coffee maker is now $100 dollars more. Keurig will not honor tge deal because the coffee maker is in stock. There were not any supervisors available yo help her. Buy a Mr Coffee maker. Shame o. Keurig for lying to an elderly widow. Keep your coffee maker