KeurigReviews of keurig.com

worst service around. they farm out to india and everyone struggles. it took 6 hours to register my latest coffee msker, and the bot is brokem

I bought a express kuering at Walmart and it only lasted for 5 cups of coffee. I paid cash and lost my receipt so they did nothing to help me. I think to keep customer loyalty they could have had me return it and see that it was a new machine and offer a replacement but they did nothing. They did confirm that I have a machine that does not work

The convenience is not worth the price or the environmental impact. We have owned at least 4 Keurig coffee machines. They consistently fail in 1-2 years, and Keurig does not stand behind the product. Warranty is for one year, and there is no repair or recycle service. We are just one household, but in less than 6 years, we are now responsible for 4 hunks of plastic and metal going into the landfill plus about 10,000 k-cups. Never again.

I ordered I few products right before Canada Post went on strike. I called customer service after 10 days of my package sitting at the Canada Post warehouse and asked what we can do about it. Can we use a different transporter? Can we cancel the order? No. Keurig Canada doesn’t do anything to help. On the same day I ordered a product from another company who usually only uses Canada Post. Guess what? They adapted, switched to a different courier and my order is on the way. Funny enough, Keurig are still promoting for Black Fridays and for their auto delivery plan but stay away…you will get your order only when the strike is over.

Received a K-Supreme as a gift. Always used filtered water, changed charcoal filter every month, descaled every other month. 10 months after ownership ( and by serial number confirmed by overseas customer service agent still under warranty) I get the code 11. Agent said it's under warranty by serial number I provided and need copy of sales receipt. When I explained it was a gift and no receipt or box still exists, I was advised best they will do is offer a special price of $141.00 for a replacement. This is not unusual apparently and despite my plea after having 2 other Kurig machines, both fail just out of warranty they refuse to accept any responsibility for their defective product. BBB reporting garnered a reply from Kurig corporate of " were sorry a receipt is necessary for warranty validation". Even though I registered my machine on the web sight the refuse to honor their warranty without receipt. Buyer beware.

The app is just as much of a junk piece as the $300 coffee machine that can't make a cup of coffee. The app can't connect to the junk piece piece of garbage

I stay in a few hotels that use the small Keurig portables. What a waste of time and money, none l mean absolutely none of these work based on the visual instructions. I would not buy less want one of these in my home. My time is valuable and these coffee makers are a waste of my time. I have reported my concerns several times to the hotel management staff.

Had it less than a year with a receipt and do not get a replacement!!!! I sent them everything they needed! What a waste of money - never again