KeurigReviews of keurig.com

Call customer support there are out of the country I sent email to support regarding the burner chipping on my Keurig I have two service case numbers says they will respond in three days they haven't. The tech people you talk to don't have a clue what they are doing I explained the problem 5 times the person still didn't get it. Don't buy their products the don't support them. I have two support request numbers that have not been answered by keurig. Worst company I have had to deal with.

Purchased the new and improved version of the Keurig Duo on 25 November Black Friday sale this year. Other duo did not make it 5 years. Planned obsolescence. Registered the product. It died in three weeks. Regrettably, threw away the receipt. It was registered so should not have been an issue. Called Keurig. Be warned, like most American corporate structures, customer service was outsourced instead of hiring Americans. Can barely understand these folks. Was told that they would send me a new unit. Lack of a receipt was not a problem. Asked for clarification making sure I understood her correctly. She affirmed her no receipt and full warranty statements. They lied. Got an email disallowing everything that been promised. First phone call to supervisor, no response. Scheduled two more supervisor phone calls. One came in at 10 at night, the other several hour’s late the following evening. Yes, they knew the time zone. Would not budge. Yet last summer, replaced our daughters without a receipt. Had it not been for the young lady at Kohls(thank you Kohls!), we’d have another useless piece of Chinese junk taking up the local landfill. Eventually, Keurig claims they will send us a new one. We’ll see. Keurig is a horrible company. Their customer service is sub-substandard. When this junk runs out of warranty and gives up its ghost, will be the last product we purchase from these clowns.

Just received my mini Keurig. Does not work. Did the trouble shooting, Does not work. Called Keurig several times and had garble from a non English speaker. Perhaps the phone equipment is bad, I would not doubt it. Go elsewhere for coffee brewing.

Ordered pods on Nov 27 and it shows shipped UPS but never sent. Called customer service twice and no one can give me an answer as to why they haven’t shipped. They sent a coupon for two free boxes that’s useless if they don’t ship. Stay away from Keurig!

Purchased a Brew and Chill from my local Walmart 10/23/24, it broke 12/09/24. It didn't even last two months. I filed a manufactures warranty claim this afternoon and submitted the serial number and a photo of the original Walmart receipt as instructed. I received an email from Keurig this evening stating my claim was denied because of the following: My serial number is not valid. (It is on the back of the damn machine.) Proof of purchase is not valid. Proof of purchase shows a purchase date outside of the 1-year warranty. Proof of purchase states brewer was purchased "Used." Proof of purchase provided is not from an authorized retailer. I called the Walmart I purchased it from and the on-duty manager denied they sold used Keurigs to their customers and were certainly an authorized retailer. I opened a dispute with my credit card and hopefully they will take care of me. This was my first Keurig, and I will NEVER, EVER buy another Keurig again.

The worst customer service in the world I ordered coffee on 12/03 and because they have 3 warehouses It was 3 different shipments and still haven’t gotten the 3 rd box which they can’t find in there system. Of course they farmed out customer service to another country with the people being too stupid to listen to what an American is saying to them. Never again will I have anything to do with the Keurig company

I don’t even want to give one star, but that is not an option. We purchased a k supreme + coffee brewer last January. I called Keurig and they informed me that I was just out of warranty, so they were unable to replace it. I asked that they send me their basic/ cheapest model just so we could have coffee and we would send the broken Supreme + back to them as proof that it broke and all they offered us was all the same discounts and offers that anyone can purchase online off their website. Never purchasing a Keurig machine again! Thanks for nothing Keurig.

Horrible company and there is absolutely no customer service whatsoever. I have been doing their auto ship for several years, but this one was shipped to another address in another city . I have called 12 times to customer service and all they can do is tell me someone will call me back. They’re reading from their script and they are unable to speak English very well at all. Still no return call from anyone so the only option I have is to dispute the charges on my credit card. Hopefully Discover will remove it.