KeurigReviews of keurig.com

I would give a 0 but it want let me I had it for 1 year and it quite I call them and they want to sale me another one hell no it's junk stay away from keurig they don't stand by the product they sale

We’ve had our Keurig coffee maker for several years. It’s OK, the coffee comes out nice and hot and you can buy different pods. Not sure if we’ll buy another when this one conks out. The Nespresso one seems good, but you’re stuck with Nescafé.

What a disaster Keurig is from a customer service stand point. We ordered a coffee maker about two weeks ago. We never got it. Look at the tracking number from UPS, it’s been lost. Asked them to cancel the order, they said no. They put you on hold several times and disconnect you. They pass you to another service agent who can’t do anything. Reversing the credit card charge is our only alternative. What a disgrace!!

The coffee machines are low quality and conveniently break a month or so after the 1-year warranty expires. They refuse to replace the machine and you are forced to order another one if you don’t want to waste all the k-cups you still have. I am now on my 3rd machine in 3 years and this was definitely the last one I will even purchase from them.

I would give zero stars if I could. I have been doing autoship of k-cups from Keurig for years! One time this month September 2024 one of 4 keurig boxes contains completely smashed coffee pods! Can you imagine? I called and sent them pictures and they said could not help me.

I am not surprised to see such low reviews. Purchased the Keurig coffee machine for my office with a discount. The catch was to purchase a certain amount of coffee boxes within a limited amt. of time, if the quota not met, then they would charge me for the machine again! Long behold, my usage of coffee didn't meet their criteria and even though they extended it which I appreciated, I ended up paying twice as much for the coffee machine. Customer service was terrible, the reps were not rude, well actually one of them told me I was wrong but I could have ignored that but reps seem confused themselves and not able to give a straight answer. Steer clear from this company. They have done a great job at marketing but the day to day service is below standards. I knew I had to buy the coffee before a deadline but there were billing errors that delayed my ordering and they don't tell you that if you don't order through the SMART delivery tab, the purchases don't count towards your quota to meet. I am so upset about this because these folks don't care about the small business owners such as myself.

Didnt help me cancel my order after a few hours after it was placed. The order was placed on a Sunday as well. Awful customer service

Unit suddenly malfunctioned — inability to raise lid or handle web search revealed discussions and video tutorials relative to this issue Keurig off-shore, outsourced customer service agents could not have been more attentive HOWEVER more substantively, executive and management’s concept of remediation appears to be to offer a courtesy concession that is far less than the most modest offer on the website — incredible!!! Is there little attention to and interest in solving the lid design issue & resultant complete unit malfunction? Why not engineer fixes to apparent design flaws AND offer reasonable pricing concessions to loyal customers?