KeurigReviews of keurig.com

I’ve had numerous Keurig coffee makers. Product is junk, it doesn’t last

Machine stopped working after six months. I called the service support trying to see if I could repair it when they told me the machine was deemed effective. They told me take a picture of the serial number and the receipt and send it in. I did not have a receipt I didn’t keep it after six months, since my last one lasted over 10 years before I threw it away it was working when I did that but apparently they went way downhill. They told me they would not replace after six months and they would give me a 25% coupon for my next, Keurig would never buy a product from Keurig again Now that I know there’s so many others on the market much prices and probably higher quality. I don’t know where they got this junk from but they should check the manufacturer of this crap.

Bought a $200 KDuo Special Edition and only after 7 carafe brews and maybe 2 Kcup brews, the unit would not power on at all. Supposedly, some units have a thermal cutout that can be reset but requires the unit to be dis-assembled. Seems ridiculous to me to have a reset switch in system but you have to take it apart. After dis-assembling this newest model, I could not find such a reset switch but verified an open circuit in the system. Kuerig was no help at all. Hoping Target will come through.

I give up on Keurig brand, I’m on my 4th coffee pot not to mention the ones I’ve bought for gifts over the years. This last one actually lasted 3 years which is a record but it won’t even power on. I take good care of my coffee pots with regular descaling etc. I called customer service and I was offered a 25% discount but I’m not interested in spending another penny on this brand. There are many other options out there these days and I suggest people search around. I have a nespresso to make my lattes and that has been working fine for over 3 years now. I just want to warn others to shop around.

I purchased my first Smart Coffee Maker on 12/29/23. Started throwing error code 2 at the end of June. multiple calls to Customer Service...always the same script involving steps to clean needles, check the water port, clean the camera lens and run hot water through the machine. Replacement coffee maker was delivered on 7/24/24. Ten cups of coffee later and I have the same error code 2 (defect in preheat tank) on two occasions. Called Keurig twice requesting escalation...nothing doing! Same scripted litany...clean needles, check port, clean tank Etc. Case study in insanity...keep doing the same thing expecting a different result. A new Smart Coffee Maker should not throw two error code 2 failures in the first ten cups of coffee. Good luck on trying to call Keurig's home office...calls are filtered and branded as spam. You will end up back with the Customer Service team listening to the same scripted litany of corrective steps. Supposedly Keurig is sending me yet another replacement machine today. So, in seven months, I am now on my 3rd Smart Coffee Maker. I regret ever doing business with Keurig. Going online this morning and ordering a single serving coffee maker from a reputable company.

Customer service nightmare. Do NOT do business with Keurig!!!!

Unhelpful patronizing unfriendly deceitful agent. I am trying to be positive and make a helpful review 😡

Horrible. Just horrible. They do not honor their warranty and are very obstructive. 1 rating is too generous.