KeurigReviews of keurig.com

I owned several Keurig over the years. Worked okay but not great! The coffee maker gave me a descale message, so I purchased a bottle of Keurig descale solution. Followed the instructions for descaling the coffee maker. While do the final rinse according to instructions the coffee maker drained all the water out without stopping and giving an add water light. The coffee maker shut down and could not power it up again. Contact the Keurig and I was told that the pot was out of warranty and all they want to offer you was a 50% off to buy their product which was twice as much as it was in all the other stores. I explained to them that this was a common thing that happens while descaling and that I did my research and I used their product and follow the instructions and I shouldn't be responsible for the damage to the coffee maker while using their product! They never offered to repair the coffee maker just to replace it at their retail price. It's really sad if this is known problem and there are not any warning or recall .

Keurig is not a reputable company. Like any other company that used to make quality products they have started making their machines to die just after out of warranty. I have 3 Keurig K-Supreme Plus Smart machines all of which died exactly 13 months after plugging in, just one month past warranty. One machine was plugged in and used for 2 weeks as it started to leak, I put it back in the box and 13 months took it out of the box plugged it back in to temporarily use it and as soon as I hit brew it died. The reps state that is unusual for the machines to die but yet I have 3 of same and have read many other reviews with the same complaint. They dont even want them back to test because they know the problem, they are programmed to die just after warranty expired. They are no longer a stand up company and will not honor there products. We need to have there machines inspected and start a class action lawsuit.

Dimensions were off between website and my coffeemaker which arrived. Spoke with someone who said she would send/ email me labels within three days. Spoke to another person days later who said she was escalating it to a manager . It’s now six days later and haven’t received labels. Tried using online contact form and got error code. Chat option doesn’t work . Horrible horrible company.

Ordered a K-Duo 12/15/24 from Keurig, received 12/17, placed in service 12/24. Desired to replace a fully functional older model and include the ability to brew coffee by the pot when desired. Per the instructions, ran water through the brewer, both single cup and carafe sides, prior to making coffee, but in the interest of ensuring clearance of any manufacturing residue, actually ran 5 full carafes and ~8 12oz singles with just clear water. Each of those brews, both single or carafe, had a strong plastic smell and very noticeable plastic taste. Used it until 12/31, brewing multiple coffee carafes and singles, but poured out the products each time due to the smell and taste, defaulting back to the older Keurig for a reliable brew. Additionally, overnight 12/29-12/30, the curved black plastic "facia band" displaying the Keurig brand name (on the single cup side) popped loose at its upper right corner. Per the website, phoned customer service 12/31 to coordinate a return/refund and encountered a very polite representative for whom English was a second language. Through a challenging conversation, explained the issues. Was placed on hold several times while she consulted with others; a replacement brewer was discussed/offered, but then was asked if I'd be willing to run vinegar through the brewer to potentially improve the brew. Declined and asked for return info/details. Was advised return shipping cost was our responsibility; I'd seen that on their site, but thought they might cover shipping for a defective brewer... Ended up paying $70.93 (had ordered several accessories), but glad get it out of the house. Own both a Keurig single cup brewer and large reservoir model, neither of which had this issue - completely disappointed at the quality of this new product and their very poor customer service. Paid $99.99 for the brewer, added several accessories, total of ~$160 including shipping. Return shipping = ~45% of the overall price... I suppose it's possible this issue (plastic smell/taste) is unique to the specific unit we received, but combined with the unit coming apart at the facia band, would absolutely not recommend this product.

I have owned 2 Keurigs. The first died immediately after the "descaling process." I purchased another. The second Keurig I owned started alerting "DESCALE" within a couple of months. I had always changed the filter on time and used filtered water. This lead me to believe that a "DESCALE" alert simply shows up at a preprogrammed interval, whether the unit actually needs to be "descaled" or not. Since my previous Keurig had a massive failure after the "descale" process, I chose to not descale. I have since found out that many Keurig units have a malfunctioning sensor that alerts to "DESCALE" and then does not recognize the "descale" process and continues to alert to "DESCALE" even after the descale process has been performed. I currently only use my Keurig unit when I have a lot of guests who want coffee. It is efficient. I use a glass coffee press otherwise and it is easy and tastes delightful, as well as being much more environmentally-friendly. Comment to Keurig: Due to your lack of attention to fix your product deficiencies and your "outsourced" customer service lines, you've lost me as a customer.

The company has gone so far downhill it's hard to see up. The customer service is terrible, the website doesn't work when you try to contact them via email, the coffee maker just purchased is already rusting in one of the parts, it's just so sad to see a once pretty good company become crap.

Honestly, don't waste your money (even on the Black Friday sales). I had 2 machines that just completely quit, mid brew. The screen went off as well as all lights and it would not come back on. It was just under a year and a half old. When I called Keurig they apologized and said "it sometimes happens and we don't know why". I asked if they wanted my machines to diagnose the issue, but they declined. I was offered a 30% coupon for a new one (less than the sale going on at the time and it couldn't be combined with the sale). I ended up going to another brand. Look, I'm a reasonable person, I understand things go wrong. But stand by your product, make it right with loyal consumers, and try to improve. I loved my Keurig while it worked and I would tell friends and family to buy them too. I now won't buy another or recommend to anyone.

Apparently Keurig sells used machines on their site and claims they are under warranty for one year. However, after purchasing a used Keurig, it only worked six times in less than one year. When I used their warranty claims form, they said they could not help me because the machine was purchased used. Beware of this scam!! This is poor quality from this company.