KeurigReviews of keurig.com

The people in the customer service department are rude! I will not purchase another keurig product again. I recently purchased a coffee pot that powers down in the middle of a brew so I called customer service to see about a replacement considering that this is a wire issue and don’t want it to catch on fire. Customer service said the will not replace it but would be happy to give me a free box of coffee. Well I already have coffee but without a pot it does no good! This pot was a registered product and only 2 months old. I think keurig should wake up they are no long the only brand on the market these days!!!

Worst website and corporate entity ever. Horrible navigation of website, nearly impossible to get out of auto-delivery once you're registered. I hate their "cutesy" copy writing. Once you've committed to "starter kit," you're doomed. It wasn't made clear at the beginning what your commitment was for ordering pods. Just an awful experience. I will order pods through Amazon from now on. I will NEVER visit that web site again.

It's too bad I can't give a "0" for customer service. I bought a Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker, With MultiStream Technology, White. After two months it stopped working but it was too late to return it to Amazon so they gave me a phone number to call to receive another one. Apparently it was approved that I will receive another one; however, I have not seen the new one as yet and it's been over 11 days. They take your money and don't care about the almost two hundred dollars you forked out to a non-operating machine.

This has to be the worst company on the planet to do business with. I have an auto delivery set up that I changed to March 14, 2025 but they are still trying to charge my cared for the order. I called them and asked why that would happen. There is also a Smart Auto Delivery that I was not aware of and that one I get no notice about and they just tried to charge me and ship the order. Fortunately the card on file was cancelled so the charge didn't go through. If/when you place an order with them if you make a mistake and realize it as soon as you place the order they will never cancel an order. They say once an order is place it can never be cancelled. What company does that? Keurig, that who, and I have never is my many, many years of doing online business have I ever seen that. I am a website developer and I know how easy it is to have a process in place online to cancel an order that has been placed incorrectly. I tried to send an email with the issue this morning and their support form does not work. This company is bad to the bone.

Our experience with our keurig supreme Plus coffee maker lasted 18 months and stopped working. I called Keurig and I was told that there is only one year warranty and they offered 30% of a machine that from them cost $300.00. I told them that I fount the same machine on Amazon for half that price so that even with the 30% off I would pay considerably more even with the 30% off. These machines a poor quality and many fail prematurely and Keurig must be aware of this and yet allow no goodwill. Over a month ago I asked to speak to a supervisor and was told that I would hear back within a week and to date to response.

Awful customer service. Machine broke within 6 months so in their warranty but because I didn't have the receipt they would not replace. They had on record exactly where and when it was bought so why would I need a receipt!?!?

I would prefer to leave a zero rating instead of a 1. Purchased a Keurig small single serve on 5/18/24 through Amazon. Registered it on the Keurig site. It quit working on 1/1/25. Submitted a message to Customer Service, of course no one reached out. Called after three working days and spoke to Cust Svc. Submitted a screen shot of the Amazon purchase, a copy of the s/n registration from the Keurig website and a pic of the machine. Was told my warranty request would be sent to another dept for review because I had thrown away the machine and couldn’t provide a pic of the actual s/n on the machine. Who keeps a broken coffee maker after registering it with the manufacturer? Apparently you’re supposed to store broken equipment in case Keurig wants the consumer to ship it back to them at the consumer’s cost. Submitted all proof of purchase again. This time I was told that since I had covered the order # on the proof of purchase, it was not valid. The Amazon order # does not belong to Keurig, it is proprietary to me and Amazon. Now I’ve received a message that the maker is out of warranty, was purchased as used, no picture of the actual s/n was available and it was not purchased through a valid retailer. They have lost my business forever and I have purchased Keurig coffee makers for many years.

I would leave a zero if I could Purchased a smart Keurig and stopped working completely within the year Purchase an other keurig product right after and didn’t last a month. Absolute garbage products Call company and they offered 35% off a new one if I decide to buy $400.00 plus down the drain