KeurigReviews of keurig.com

I talked to three supervisors Links, John and Marisol and I’m going to tell you they were all good , Links and John gave me a new coffee maker and still it didn’t work so they sent me another one and that one didn’t work and then I got Marisol and she was absolutely awesome. We picked out a totally different coffee maker. I got the K duo plus by Keurig it’s beautiful , it takes ground coffee. I’ve already made 2 cups of single serve and I just this morning made a carafe. I went out. I came back. My coffee was already nice and hot. It’s delicious. Marisol should be rewarded or given some kind of a raise or promotion. She’s phenomenal, Links and John gave me two packages of ground coffee so I’m very happy with the Keurig family and I’ll do business with them for as long as I’m alive and I’m 81 years old. Thank You Keurig Family.

3 K-Supreme Plus in 3 years. They just stop working despite following instructions for brewing and cleaning. My first Keurig lasted over 10 years. What's happened?! Customer service said they couldn't provide assistance since my recent purchase was out of warranty by 6 days. Never again

Brand new made 30 cups of coffee no longer works call customer service they said check the plug. plug worked need to buy new one they do not stand by their product will not purchase another one

I ordered cleaning solution and pods and they were sent to my current address AND an old address - both orders debited and none received.

This my second Keurig coffee maker. The first one lasted less than a year. I followed all the instructions, purchased the cleaning filters and solution, problem wasn't fixed. I purchased a second Keurig hot/cold brew. Less than a year it stopped working. Again, I invested in filters and cleaning solution. Nothing worked and the descaling light will not go off. I called the help line and they refused to replace my $200 Keurig because I could not provide a receipt. I do not want free pods and a 25% discount. I want my coffee maker replaced. Unfortunately I did not read the reviews or I would have never purchased a Keurig. How can a company have products on the market that do not work and does not back their product. I am now waiting on someone to call me with what??? The only thing that is acceptable is a replacement for my $200 coffee maker that is less than a year old.

I purchased the Keurig Slim coffee maker in October. Did not get 2 months use out of it before it would not work. Took it back to Wal Mart on Dec 24th, had to fight like heck to get them to return it. The only way they would return it if I repurchased the same thing which I did not want to do because I felt it was poor quality and didn't make a great cup of coffee. The second machine broke in less than 2 months. Not wanting to fight with Wal Mart again, I called Keurig. They wanted the serial number off the machine and a copy of the receipt, which I did not have, however I did have a copy of my American Express Bill to prove my purchase, They denied me within 15 minutes to cover THEIR product that has a warranty for 1 year. I called them for the second time to object, I was promptly told by the rep that Keurig policies have recently changed and their was nothing she could do. I know what I can do...NEVER BUY A KEURIG AGAIN! THE ABSOLUTE WORSE CUSTOMER SERVICE!!

Keurig has the worst customer service of any company I’ve done business with in a while. They are polite but totally ineffective. Due to a website malfunction I mistakenly ordered two items twice. Over the last month I have called at least 10 times to try to return the duplicate order. They FINALLY sent UPS to pick up the coffeemaker. I am STILL waiting for the 2nd package to be picked up. On top of everything else, it’s also extremely difficult understanding the English of the people who work there. I have also not received a refund on the coffeemaker. This process started in December 2024 and still it is unresolved.

I had a wonderful experience with customer support when I called in. The rep was super helpful, calm, patient, and very respectful. I had an issue with my Frother and the rep attempted to help me troubleshoot it and unfortunately did not work. She was able to resolve the issue and have it replaced. I appreciate the great customer service and ability to resolve the issue generously and professionally. Keurig! You have earned a life long customer. Thank you for the pleasant and unforgettable experience.