Keurig is a beverage brewing system for home and commercial use.
Keurig (keurig.com) has 467 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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George D.
Wish I had seen this extremely negative review status before ordering K-cups from their site. By the time I was notified that another shipment of k-cups were coming (I already had plenty and would have preferred delaying the order) it was too late to cancel, even though we canceled before it shipped. They said once it starts processing they cannot cancel. Bad customer service policy!
Jill B.
Keurig failed 2 months after purchase; agent promised to send new one but still....last keurig we'll buy (and we've bought at least 4 in past 20 years)
Tim
We purchased our first Keurig Supreme Plus coffee maker at Costco about 4 years ago. The unit failed after less than two years when my wife forgot to put a cup under the dispensing nozzle allowing coffee to get under the unit. I couldn't believe that Keurig design people would not foresee this taking place and design in a feature to prevent any damage to the machine!! We returned it to Costco and they gave us a replacement, I had also contacted Keurig and told them of the frailer, Well they also sent a replacement unit so now we had two new units. The one Costco gave us lasted less than 2 years when it just died. So we pulled out our third unit only to have it last less than two years as well!!! The machine gave a descale message so I began the descale process and after dispensing only about 3OZ of the descaling fluid it powered down and will not power back up. Very disappointed to say the least. When I called Keurig they indicated that the only thing they could do is offer us another machine at a discount. All we wanted was a machine that would last more than 2 years!! Will try another brand. On top of everything else their customer service persons English was marginal at best!!
Jill C.
Waste of $200. My K-Cafe Smart brewer stopped working. It will not turn on at all. I’m out of the year warranty now. I’ve kept this thing clean and used all Keurigs cleaning and descaling products. They clearly do not work. I called customer service and was offered a free box of coffee pods and a discount of 25% to buy a new brewer. Total joke! Customer service is as useless as their defective coffee brewers.
Thd
Second time I bought a Keurig and just like the 1st time it took a dump after 4 months. I had , and should got, a Hamilton Beach that lasted 3 years.
Larry R.
Gen 2 Coffeemaker Auto Brew will not Work.Have To Set Each Day.They Replaced And Second one Same.Real Engineering Problem. I had A Mr Coffee Prior And Once Set it Stayed,Not Keurig. For This Much Money a Waste.DO NOT BUY
Ed B.
Duo machine was in a vacation home for 18 months and hardly used. After 6 months of regular use, it began to leak and their solution is for me to buy a new machine at a discount. My online inquiry note was met with an automated reply to call them. Rep was professional and tried their best but didnt have authority to do more.
Linda
We received a K-Supreme as a gift for Christmas 2024. February 17, 2025, it stopped working. Customer service told us to make sure it’s plugged in which it was. They offered a 25% discount on a new one which we declined. The less than 2 month old Keurig is now in the trash.
