KeurigReviews of keurig.com

My Keurig started smoking and won't turn on. It is 3 months beyond the one year warranty. Spoke to Keurig Canada and was offered a 35% discount coupon to order a new coffee maker off their site. When I received the coupon code it wouldn't work. Called Keurig back and was told it was being escalated and someone would call me back within 48 hours. Terrible customer service. Who wants to go without a coffee maker while they wait 2 days to hear back and then wait another 5-7 days for delivery.

Keurig has the worst customer service!!!! I purchased a machine that stopped working 30 days later. Called in to have the warranty offered, only to be told "Your receipt is not valid"... AND IT WAS THE RECEIPT GIVEN TO ME BY THE MERCHANT 'WALMART'! I've submitted pictures of the machine, the bar code, the receipt, etc. and was told that I would have to wait on corporate to call me. It has been 48 hours, still no call back. Their customer service is the absolute worst!!!!

I bought a Keurig K-Supreme in January, 2025. I registered it with Keurig. It failed in August. When I contacted customer service, I was told to send an e-mail showing the serial number of the machine. I did exactly as told. I confirmed the e-mail address. They denied my claim saying I had not provided the information they needed. I resent the info along with the claim number and my mailing address. Still no word from Keurig. I called again and asked for a supervisor. Was told they would call back. No word. If you want a coffee maker that lasts longer than 6 months don't buy a Keurig. Customer service is nonexistent. A very disappointing experience.

I ordered a Keurig coffee machine from the official website. The package was shipped via UPS, but during delivery they reported it as damaged and sent it back to the sender. However, I have not received any information about a refund or a replacement. Customer support has not reached out and offered no solution. At this point, I risk simply losing my money because there has been no response from the company. I am very disappointed with the level of service.

0 stars. Keurig won’t turn on, customer service requires my receipt but it was a brand new gift. My last Keurig also randomly stopped working. This seems common and this business is just awful. Never buying from again.

Agree with all the comments about the horrendous and nearly unintelligible 'customer service', absolutely ridiculous. Then, the machines themselves- pure garbage, quality hasn't been a primary objective in any of the models over the years that's for sure.. water leakage has been a big issue, even new out of the box we had one flood the counter and cause water damage to cabinets. And WTF wouldn't they design such a machine to fit standard size travel mugs?!?!? They have literally one job- and they're failing miserably at it... yet people seem to be swallowing the moron pill and keeping them in business for some reason.. probably all the 'DEI' employment practices. Good luck.

Long story short, our Keurig, when the lights would go out, it would take approximately six hours for the machine to reset, and after a few more months, it doesn’t work at all, we tried calling customer service talk to people we could not understand, email them proof of purchase And they were simply not send us a replacement, will never buy one again I suggest you don’t either

Bought a defective Keurig. The Keurig I bought was used 15 times. I called customer service, asking if I could somehow fix it. They admitted it was defective, but was out of warranty ( had it for 7 months, only used it 15 times when I travel) the water would not heat or dispense. Thumbs down on Keurig... customer service was only interested in making a sale, not solving a problem or respecting me as a customer.