KeurigReviews of keurig.com

Purchased K-Duo 12-cup and single serve model. Machine started dumping water out of the k-cup side without even having the power on. Electronics on the top went crazy and would not let us push either button for carafe or cup use. Called in for troubleshooting and was told there is none. Basically, throw the machine away and get a new one! NO THANKS!

Unfortunately I am in agreement with the previous reviews. The best Keurig will do is give a discount on the purchase of yet another replacement. This is the fourth one I purchased and it just stopped working after 15 months. I asked if they could extend the warranty if purchasing another. I was informed by customer support 12 months is the maximum warranty they have. It seems the equipment is low quality and dispensable for a kitchen appliance. It's a shame. Maybe they should read some of these concerns and review their quality, inspections, warranty, and business practices. Good luck to anyone purchasing a Keurig. I am told Nesco offers a similar, yet higher quality alternative.

I’ve owned two keurig… both had the same problem, they wouldn’t close. Both would not let me pull the handle down!!! Called customer service. Was told I would have to order another machine, they didn’t carry the part by itself. Keurig is trash, you’ve been warned.

We have had Keurigs for years and haven't had an issue. The taste isn't gourmet, but the convenience has been there. However our last Keurig pooped out after only 6 months. It was a combo cold and hot drink maker. It started spewing grounds into our cups and not giving us a full cup. We finally gave up and bought a different one we have had luck with in the past.

Keurig's customer service is absolutely useless. I have been trying to get someone to put me through to a representative in the US but they keep telling me they cannot put me through but that someone will call back in 24-48 hours. Well, that's just another line of bull. I was told that on August 1st, 2025 and again, no one called back. As a customer for many years now, Keurig has gone down in quality and service to a very low rating. I will be posting these bad reviews everywhere that I can and will stop using anything Keurig.

purchased from the keurig website, got a unit that does not heat, to get my money back they want me to send the old one back at MY expense. The machine is less than a week old!!! Too send back would cost me over 20.00 for a 85.00 machine. Do not depend on the "money back guarantee" from the website, you're better off getting it locally or better yet, buy another brand.

I've had my keurig for two and 1/2 months and it stopped working. Now I have to do a wild goose chase to get my old receipt, (I bought from a store not directly from them), and then go through a paperwork process to get one resent and to mail the old one back. Not worth the headache. My old Mr. Coffee pot still works after 12 years. Seriously. This company is not worth the trouble.

Horrible customer service One year and you are on you own If you make it to a year No warranty after that and save your receipt They can't stand by their product Good luck