Keurig is a beverage brewing system for home and commercial use.
Keurig (keurig.com) has 467 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Jen M.
Machine quit working, it is less than a year old, was a gift from someone that has passed away. The customer service was horrible. Do not purchase these products, in fact, steal them, to even out what they’re doing to other people. Just be prepared for them to break down shortly after obtaining them.
D C.
I am so terribly disappointed in the customer service of Keurig. My machine has a problem that is a well known problem with Keurig machines leaking water while brewing. While my unit is 18 months old and a few months out of factory warranty, the common problem with these machines should warrant the company make right of replacing or repairing it. However, after dealing with the customer service reps who were extremely rude and difficult, they offered a 50% discount off the full retail price. However, discount is not usable on the sale price, so literally, the cost to replace the machine is the exact same price that a machine can be purchased from a retail store. This is not honest!
Megan S.
I purchased a keurig in 2023. In February of 2024 it bit the dust, and I called customer service. Through rounds of troubleshooting we were unable to fix it. I had passed the warranty time frame (13 months as opposed to 12 month warranty) however customer service was kind enough to send me a replacement. Well, we’re 5 months over the warranty of the replaced/gifted one- and this has bit the dust. Through rounds of troubleshooting, customer service has deemed that it is broken and will not replace. How does this happen? A faulty product is continuously given. I wouldn’t pay this money for a product that will only last a year. Since this has now happen 2x I can confidently say it is a poor product.
Tawny K.
Product broke after a few months and customer service continued to deny my claim, although they had everything they needed to do a return. Do not buy their products.
Kamme
I never received my order. I called several times over a couple of days and did as instructed ( always was told to call back again). I was thrown into a never ending cycle of being told the next time I called I would get my refund started. This never happened. I just kept getting a run-around. The company refused to give me a refund. I cancelled all auto deliveries and would warn people about ordering from this company. Something is wrong. Worst ordering and customer service experience ever. I am shocked.
S L.
Ordered K-Duo Plus, had less than 6 hours, on phone with customer service to return. Horrible service, horrible maker. DO NOT BUY THIS ONE!!!
Gruna S.
The most inept, and consumer non friendly company I have ever done business with and I'm 85 so that's a lot of companies. Buyers beware. I cancelled my acct and would not take anything from keurig if they offered it free..
Cynthia E.
Do not trust this company. I chose to return my coffee machine the day after opening it - never used it and returned to original packaging. After spending at least 1/2 hour on the phone with a rep, I was told that the instructions for returning my machine would be in my e-mail. A week has passed, and I still have no e-mail. I went to the Keurig website, and it said I had never ordered anything. Now I have a machine I don't want and can't return.
