KeurigReviews of keurig.com

Keurig send robot email responses. Customer service reps tell you someone will call and nobody does. Seriously downhill company with no personal assistance. Have a problem? Kiss it good-bye because Keurig won't help.

On 10/13/25, I placed a 39.99 order for kcups. Less than 8 hours later I was billed twice. As of 10/15, no shipping of cups. Customer service refuses to get a manager and I am now out 79.98.

My single cup Keurig Coffee Maker was purchased three weeks ago on Amazon. I called customer service and went through a trouble shooting process. It was determined the pump does not work. I sent pictures of the Amazon bill and a picture of the serial number. Two calls later and Keurig customer service says the serial number does not match their records. I feel this a delay tactic to avoid exchanging for a new unit. This is the third unit to fail in three years. Maybe I should ask for a refund instead.

I was offered a discount to purchase another machine after getting one that was defective out of the box. My mistake was not to put it into immediate use and let the company warranty lapse. I was told there was nothing they could do but offer me a discount to replace a machine that did not work from day one. Why would I put out more money to get a working machine. No thank you!

I have the K145 Office Pro and I have had mine for 5 years and it was used when I acquired it. I have thoroughly enjoyed it! Never have I had any problems with it besides once or twice it only filled the cup halfway, which in such a long time of owning, is excellent. I change the filter every 3-4 months and I usually make 2 or 3 cups of coffee and 2 cups of tea a day. I know it probably won't last forever but when that day comes that it quits working, I definitely will be buying another one!

The coffee maker suddenly "died" (no power) after 13 months...1 month following the expiration of the warrantee. I emailed for help, and was told to contact customer service. Customer service offered me a "deal" on a new one, but the deal was simply what I would pay on the website. The they offered me a 25% off coupon, but it doesn't work. Never again!

I recently contacted Keurig due to a problem with my coffee maker. I've called. I've looked over the website for help, and I've even emailed my concerns. My coffee maker would not heat nor give any coffee except 2 tablespoons of liquid. I've descaled it over the past 3 years and now it's not working. Customer service lacks in service. They sent emails continually to use the website. The Website lacks in every place. I've asked to speak to someone else and still they won't. THIS HAS BEEN GOING ON FORC2 WEEKS WITH NO GUIDANCE. DON'T BUY ANOTHER PRODUCT FROM THEM. THEY DON'T HONOR ANYTHING.

Be sure when you purchase a Keurig that you definitely want it, because you have 30 days to return and you will pay the return shipping which costs me 60 dollars a third of what I paid for the coffee maker. Also be prepared to wait a month for the money to be refunded and making phone calls a couple of time's to remind them. Good luck.