KeurigReviews of keurig.com

Keurig is the absolute worst brand I have EVER encountered. I spent $1700 on a commercial machine just for the machine to not work.. the worst part is you can't reach Keurig support without being on hold for over an hour no matter what time of day, the call is also always dropped so you wait all that time for nothing.

After placing an order I did not receive a confirmation. I didn't think about it and placed a second one for the same product. It was a little later that I realized I should have checked to see if I had been charged for the 1st order prior to making the 2nd one. I had been charged but had no confirmation for Keurig. After realizing I had 2 orders I attempted to contact their Customer Service, I was unsuccessful in chat and by email so I called. I explained what happened and the CSR said the call would be escalated and I would receive a return call. No one called back. When I called Customer Service at the corportate number they went through the process again and did escalate the call. The CSR attempted to tell me I had not called on the same day that I placed the double order but I countered that I had because it is in my phone record with a date/time stamp. She said I had used someone else's account or had signed in as a guest and it would not show up in my Keurig account. Although I may have not used my Keurig account I should have received a confirmation via email because that is where Keurig sent updates for both orders. The CSR continued to assert that there was no way to cancel the order and that it was my responsiblity because I had placed both although the web page had closed without confirmation. Had I received any kind of confirmation I would never have placed the 2nd order. I admit I 'could' have checked my bank account, however I cannot recall a single online transaction where I have not had a confirmation email. I made sure to check the usual places, spam, trash, before placing the 2nd order, there was nothing from Keurig. The thing I didn't check was my bank account. My request to Keurig was to send a pre-paid return label and their response after over an hour of speaking with several CSR's was that they would again escalate the case and notify me in 3-5 business days of their decision. If I am home when UPS arrives I will refuse delivery. Update: Within an hour of speaking with the CSR I received an email that they had issued a return label via UPS that I will receive via email from UPS. The email also indicated that a refund will be issued once they receive the product. It was ridiculous to have to jump through all those hoops to cancel a duplicate order, even if I had made it in error it should be easier imo.

I placed an order for a new brewer, some pods, and a starter cleaning set on 10/25/2025. My billing address and shipping address differ due to being a traveling healthcare worker. I put in my correct shipping address, and then input the billing address next as specified by the website. Unbeknownst to me, when I put in the billing address, it somehow changed my shipping address to match the billing address. I did catch this error immediately after I placed the order, however, even one second after the order was placed, there was no way for me to correct the mistake: I could not cancel the order, I could not correct the addresses - anything. There are many sites I purchase from that have a very brief window in which a customer can fix something like that, however, turns out Keurig is not like that. So this all occurred at night and customer service was not open. I researched when they open, and I woke up the next day at 4AM my local time to call customer service as soon as they were open. Even though I did everything in my power that I could, customer service said they could not help because the item had shipped already. I did see where the label had been created, but UPS said they had not yet received the package. I explained this to the customer service representative, so she said she would try to fix the address. In the end, she said she did fix the address. So, I thought the issue was fixed. Turns out, it was not. The package was delivered to the incorrect address. So now I had to pay an extra $100+ just to get the package to my current and correct address. This oversight with the website function, where customers have no leeway to correct simple mistakes (that might have been caused by the website itself changing the billing and shipping addresses to match), is incredibly frustrating and, at a time where money is already stretched thin in this economy, is extremely costly to the customer. Simply put, this has certainly decreased my opinion of the Keurig company and troubled my relationship. It is hard to want to be a customer after this incident, and especially hard to want to recommend this company to any other shopper.

Worked for 5 months and then stopped working. It was like it stopped receiving power. After some research I realized this is a common problem. I contacted customer service. After many emails, and phone calls, they do not stand behind the product. They will not replace pieces, or the product. Don't waste your money. Buy a more reliable brand, Mr. Coffee, Ninja, McCoffee....anything but this.

I would give 0 stars if I could. The customer service department is in a different country which creates language barrier to communication. They do not understand the English language especially numbers or words. I have to repeat myself several times. Customer representatives could care less and are of no help. I responded with all of the correct asked for and still no replacement. The coffee maker was under a year old. I would never buy a Keurig again.

I had a very disappointing experience with Keurig’s customer service. The representative I spoke with was not friendly at all—short with me, never said “please” or “thank you,” and generally made me feel like my call was an inconvenience. After being placed on hold multiple times and spending over 15 minutes going back and forth about my broken Keurig (which is still under warranty), they still refused to honor the replacement. I’ve been a loyal customer for years, but this experience really changed my opinion of the company. I expected better communication, basic courtesy, and a willingness to stand behind their product. Very poor service overall.

Two days ago I bought a Keurig hot and cold. I’ve made 4pods and 2 of them haven’t brewed fully. This isn’t my first time experiencing this and I’m done with Keurig and going to see what a Nespresso has to offer.

I purchased a Keurig coffee maker in February 2025 about 8 months later it stop working. I contacted the Keurig’s costumer service and within a week I received a replacement. Their costumer service representatives were polite and caring.