KeurigReviews of keurig.com

Deliver of coffee did not arrive. I called customer support and was connected to someone in some far-off country that spoke poor English and was unable to understand me. This has happened before - this is just awful service.

I bought a brand new Keurig K-Express Essentials Single Serve K-Cup coffee maker on August 31, 2025 from Walmart, which Keurig lists as an authorized retailer. The brewer failed within three months. None of the lights work. I cannot tell if it is on, how many cups it is brewing, or when it needs descaling. This is a basic function issue on a machine that is only about three months old. I submitted a warranty claim with clear photos of the serial number and my original Walmart receipt. Everything matched. Everything was within the warranty period. Keurig declined my claim with a canned list of reasons that did not apply to my proof of purchase. I responded by email and attached the photos again. After waiting for hours I called. The customer service representative was rude and dismissive. I asked for a supervisor and spent a long time on hold. When I did reach a supervisor on yet another call they insisted I had to ship the entire defective brewer to Keurig before they would even consider sending a replacement. That requirement is not listed on the box or in the written warranty that came with this model. While I wait for Keurig to decide what to do, I am left without a working coffee maker. This product is defective and the warranty service is frustrating, unhelpful, and inconsistent with the information provided at the time of purchase. A company should honor its own warranty without making the customer jump through hoops or deal with rude support staff. I expected better from Keurig and I hope they resolve this quickly. If you are thinking about buying the K-Express Essentials Single Serve K-Cup coffee maker, think twice. I am far from the only customer dealing with problems like this. There are many negative reviews on Facebook and on Walmart that mention defects, sudden failures, and poor support. I wish I had seen them before I bought this model. I hope this helps someone else avoid the same aggravation.

I bought a Keurig in 2014 that served me well for over a decade. Then I received a Keurig Supreme as a gift that was delayed due to unfortunate circumstances. I used it for 2 months, and when the descale light illuminated, I dutifully purchased a Keurig kit and followed the instructions. The machine was dead after this was done. A Google search revealed that this is very common and directed me to YouTube instructions that guided me through an evening of disassembly just to poke a paperclip into a deeply buried hole. That brought it back to life, but what an effort for a device that provided only 60 days of service before failing.

The bottom started leaking black plastic seal piece literally I mean literally almost killed my grandma will never I mean never own anything Keurig again. Only owned for four months!

I purchased the K-Iced Single Serve K-Cup Pod Coffee Maker and haven't even had it 3 months and it just stopped working. The support person was helpful but Keurig has declined my claim even though I have the receipt and serial number. Lovely, way to stand behind your product. Have had my Black and Decker for over 10 years and it still works. Try making a better product and then stand behind your one year warranty.

One of the worst companies to deal with there keurig one cup coffee maker is crap and they won't replace it please do not buy this product not worth the hassle give all up dated information and came back and said not enough information I provided recite code through pictures they still said they couldn't replace it place do not buy just talked to a service rep they said they review my clam again hopefully I’ll get some answers but reading all the reviews I would surely like to get a refund

Keurig seems to have went downhill with either parts quality or Mfg, we have 1 bad coffee maker used for only 6 months with light use and 2 others we purchased as gifts for family that all broke within months of use. All seem to be major electrical breakage. Keurig refuses to entertain any type of compensation for our unit because we do not have a receipt. While i understand this to a point, this is not some scam or false report of a bad product.

For 1&1/2 years no problem with the Keurig until the descale light appeared. So I purchased the Keurig 3 month brewer care kit for $17. I followed the instructions on the descale bottle which was very simple until step 4. My Keurig shut off. I thought maybe it for the outlet but no it was the Keurig. I Replugged it, still didn’t come on. It’s not working. According to Internet the machine should last between 3 to 7 years. Called customer service (somewhere overseas) the warranty had expired and nothing they can do. But it was working prior to the descaling. She referred the information to the corporation in America as of 2 weeks, no follow-up.