Keurig is a beverage brewing system for home and commercial use.
Keurig (keurig.com) has 467 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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J D.
Your machines are terrible. I have bought at least 4 over the past 3 years and they stop working within a few months. I use filtered water so it’s your machine that is the problem. My last machine only lasted 2 months and I’m done with your company. I will never buy any of your merchandise ever again.
timothy J.
My Keurig machine, used only 5 days a week at two cups per day, lasted less than 24 months. This is the second unit in a row that this has happened. Quality is in the tank and I will be looking for an alternative. If you have not yet purchased one of these, stop yourself and look for alternatives, the quality of construction has rapidly declined. Where is Joe Dimaggio and his Mr. Coffee coffee maker when you need him.
Lindsay S.
The company has a known problem with its coffee machines during and after the descaling process the machine does not work anymore and they will not make good on that it is junk. I will never ever buy another Keurig product in my life
Fran E.
I purchased a keurig in the spring of 2024. It quit working in December 2024. I did save the box but did not save the receipt. The box indicates the keurig was made 12-24-24 so it is less than a year old. The serial number also indicates this information. But without a receipt the best the can do is offer 35 percent off a new one. I won't be getting another keurig.
Sandra L.
Purchased a Keurig Chill Coffee Maker in May 2025 for a $160. So far we are on our 3rd replacement! Keurig refuses to admit there is an issue with the design of this machine. Each time we call for issues we get the same run around. Eventually they replace it with yet another one. Three months later we do the same dance. This time we begged to have it replaced with another machine and after an hour they finally agreed. Hopefully this one lasts longer than three months - but not holding my breath. Will never purchase or recommend Keurig!
Jackalyn S.
I absolutely hate the Kuerig coffee maker. The descaling process is horrible and the noise made by the machine at all times is ridiculous. I previously owned a cruisinart and will be purchasing another. The kuerig was a terrible waste of money.
Paul
Brewer ordered from their website was given a USPS tracking number, but USPS says package was never given to them. I flagged the purchase as disputed with my credit card carrier, which granted me a $159 reversal within minutes (no questions asked!). That tells you, Keurig has a bad repudiation with credit cards.
Michele W.
DO NOT BUY DIRECTLY FROM THIS COMPANY!! BUY KEIRUG PRODUCTS FROM AMAZON!! During the order process their website said they would email an order confirmation & then shipping information which was not done until I asked customer service about it & they said they don’t do it unless you setup an account even though they had my email address. Then I asked to speak with a supervisor who finally did email me the order number & tracking information. Once you place an order there is no way to cancel it even if it hasn’t shipped yet. Further if giving it as a Christmas gift they do not extend the amount of time after Christmas to return it. Very poorly managed company with unhappy consumers!!
