KeurigReviews of keurig.com

I have had three different models of Keurig. The longest one lasted was a month. I only drink one cup of coffee in the morning. The reason I’ve had three is because I use them for a week they break. I take it back to Walmart. I get another one. I use it for a day take it back to Walmart the third one I used one cup of coffee in and it broke what a piece of crap.

We purchased a K-Duo (Gen 2) machine at the beginning of February. Great machine, except when you try to make a full carafe of coffee—it always threw an error and would stop perking after only 4 cups of coffee. After contacting Customer Service they said they would send us a new machine. We received that machine today, and we just can’t believe that this new machine has the same exact error come up as the original machine. So sad!

I bought one of your machines and only had it a couple months when it just shuts off over and over before finishing making a cup of coffee. When I contacted Keurig I was told to find a tube in the machine and poke something throught it . I don't know. I should have been told they should send me a replacement machine. I didn't buy it so I could work on it. I could see if it was a couple years old but 2 months? Terrible product and customer service. I will never buy a Keurig again, I tried to descale it but it doesn't stay on long enough to run a cup through it.

Bought a Keurig K-Supreme and in less than 4 months machine stopped working! Very disappointed.

I wish I could leave no stars - customer service is beyond horrendous - my Keurig account was hacked- I called immediately and reported it - the merchandise was still shipped and my account was still charged. Numerous phone calls to customer service resulted in promises to resolve the matter, and then nothing.

This company is an absolute joke. I have been told multiple times that corporate would contact me and crickets. The worst customer service you could ever imagine! Save yourself and buy a different brand besides keurig!

Just got off the phone with their customer service. Their policies are horrible. My product is not even a year old. And because I can't find my receipt, they cannot help me get a replacement for a coffee maker. That's not heating up my coffee. I'm very disappointed, will not be purchasing another one. I don't understand how companies want to keep customers but can't help them when they need very sad

Absolutely the worst purchasing experience I’ve ever had. I ordered directly from their site and my order never arrived, yet they still charged my card twice. Trying to contact customer service was a nightmare — endless hold times, automated replies, and zero help. When I finally reached someone, they couldn’t resolve anything and offered no real solution. To make matters worse, the coffee maker I eventually received stopped working just weeks after first use. Completely overpriced garbage with zero support — save your money and buy elsewhere.