KeurigReviews of keurig.com

I have bought my wife three of the one cup Keurig's. The first one she has had for long time the other two broke down in months. I will not spend our money for a third piece of junk!!!

I called to cancel my auto ship on coffee pods. I was informed by customer service it was cancelled along with all future shipments. A few days later I received an email from Keurig stating my shipment was “being prepared.” I called and spoke with another non-English speaking representative that put me on hold for an extended period of time because he was notifying the dept to cancel this shipment. He came back on the line and confirmed it will not be shipped nor will my card be charged. Several days later, there is a Keurig box on my porch. I left it there and called the customer service again and told them to come pick it up. Not my problem to take it to the UPS store to ship back. They said I would have to pay for return shipping. Again, not my problem when they have incompetent staff telling me one thing all while doing another. My call was escalated to a manager/supervisor who said that he will go back and review my phone calls because all calls were recorded and they didn’t know I cancelled this shipment; just the future shipments. He said it would take 2 days but I waited a full week and called back. They said “yea we listened but there’s nothing we can do, you have to pay for the return shipping.” I said, “so you heard the part where I said NOT to ship, not to charge my card, and cancel everything? Well, from here I will file a dispute with my credit card company stating this was an unauthorized charge.”

We have had a couple. They all stunk. The latest one stops brewing before the elected number of ounces every time it is utilized. It is also weak coffee. I will be going to the convenience store every morning to purchase coffee. Keurigs are not worth the money.

I have been a Keurig Customer since they came out, I think I’m on my fifth or sixth Keurig. I followed the instructions did the descaling according to the manufacturers instructions and as soon as I was done my coffee maker was dead. It would not turn on I unplugged it. I let it sit out for 24 hours. I took the water reservoir off replaced it tried different outlets everything and it was dead. Called Customer Service to talk to him about it and since it’s just out of its warranty, there was nothing they could do but give me a 50% discount if I bought 12 boxes of coffee over the next year. Was told I could purchase one with a coupon that would be sent to me in my email, but it had to be used on their website never received it called and said no that’s not what they do. It was a total nightmare. They lost me as a customer.

Worst experience I ever had with a company. Usually I buy things on Amazon but decided to purchase directly from Keurig.com that was a BIG mistake. I wanted the Keurig SMART coffee machine for the $129.99 got the NON-smart machine instead. I asked if I could return it brand new never used just received and was told sure but I have to pay for return shipping. Absolutely ridiculous. NEVER have I had to pay to return ANYTHING from Amazon before. I will NEVER BUY OR RECOMMEND ANY KEURIG PRODUCT EVER!

Update: not that it improved my opinion, but evidently the rejection is done by AI, and when I replied to the rejection email, I got no answer from Customer service, but 4 days later I received a new replacement. Customer service sucks. Have an 8 month old Keurig Duo that I bought on Amazon. I love it, but it quit brewing immediately after I finished descaling. I tried all their remediations, and nothing helped, so the asked for a pic of the S/N and copy of the receipt. Sent both and almost immediately received a notice that the warranty could not be honored because of at least one of 6 reasons, none of which applied. So I guess my choice is either buy a new one or switch brands. You guess which is most appealing.

How could such a large company Fail so utterly Bad? Following my horrible experience trying to order Keurig coffee cups from their website, I honestly felt it had to be a Fraudulent scam site. But no! It's actually the Real Keruig website. They charged my card 3 times...got the order wrong, and their OFF-SHORE customer no-service was clueless. Stay away, you've been warned. : /

Total run around trying to get a warranty claim fulfilled. Coffee maker died within 2 months. Jumped through all the hoops Keurig puts you through to diagnose . Uploaded the receipt and serial number. Get an email that the claim has been denied. Called again to get an agent, put on hold by the agent to escalate the call. get a the CSR. He said oh, A.I. denied my claim, let me fix it. Perfect... making progress. Except the unit I bought is out of stock on all colors... they don't know when it will be in stock. Told me I can pay the difference on a upgrade. Nope, I said you have a warranty obligation, After some discussion finally settled on a similar unit with no 'upgrade' charge.