KeurigReviews of keurig.com

About 10 years ago I had an issue with the first Keurig unit we purchased. I contacted Keurig Support and had the absolute best experience. I wrote a review saying all product support groups should be built like Keurig's. Well, unfortunately, things change. About 5 years ago we upgraded to the new Keurig K-Supreme Plus® SMART Single Serve Coffee Maker. Everything worked fine for the first year but then the bottom fell out. I cannot remember the specific issues we had but my records show Keurig sent us two replacement units two years ago. It was also a rather difficult interaction with support. Then about a year ago I discovered the WiFi was not working on the unit. I worked with Keurig Support numerous times and no one could figure out what was wrong. I then asked them if we could simply get a replacement unit. Their answer was a flat out "NO". Evidently my warranty had run out. I told support that this was one of the main reasons we paid extra and upgraded to their top of the line unit. But, unfortunately, they didn't want to hear about it. I even escalated within support and still nothing. I can no longer recommend Keurig at all. If I'm going to pay good money for a coffee maker, I expect top of the line customer support. Leaving a customer high and dry with no WiFi is unacceptable as far as we're concerned. My wife and I recently decided to do away with the Keurig unit all together and go with Nespresso based on my children's recommendations and a few other people. Plus, we searched the internet for reviews and it appears Nespresso is overall better than Keurig. My birthday is coming up so we're purchasing a new Nespresso unit to replace the broken Keurig.

I have had 3 K Supreme machines fail in the last year. One only 4 months old and bought from Costco so they took it back. The other 2 naturally were just beyond a year old so wound up in the trash. Those were $150+ machines. The failure was no power in the machine, checked plugs, tried others but no lights or power on. I have spent my last dime on Keurig. Will now be buying other brands. Their "customer service" is useless and of no help whatsoever. This company is dying.. Steer clear.

We really enjoy Keurig products and the giant selection of coffees and goodies but they take too long to get my orders. Compared to another company I would get my coffees in just a few days or less. With Keurig it takes over a week to get.

Looks like it’s not just me that had a bad experience! Keurig put my auto delivery order in twice when I asked them over the phone to deliver it early. So nine days after the first one arrived I wasn’t monitoring alerts that another order was coming, and when I did notice I went online and the site was down. Calling customer support is abysmal as others have mentioned it takes forever and I got transferred to second tier than corporate just to be told they would not pay for shipping back. I’ve been a customer with auto shipping for ten years. I’m now going to try to not buy Keurig products ever again and warn everyone I know.

I would love to rate the product but the delivery service via Purolator makes it impossible to do this - it's been more than 3 weeks now and Purolator still hasn't delivered the parcel, and no one seems to be taking any responsibility. Keurig won't do a thing because it's out of their hands and Purolator is the WORST shipper in the world. I wouldn't buy anything directly from Keurig ever again.

I have been a customer both with my two businesses and personal home use for over 10 years. My husband was recently in the hospital for 90 days, and due to all stress and trauma I was going through with his health issues, I missed canceling a subscription order by ONE DAY on January 15, 2026. As of today FEBRUARY 11, 2026, I have received the 2nd notice that I must pay to return the order even though I went online and cancelled the subscription on January 15, 2026, and on the same day I called in and told the rep that I needed the order cancelled. They sent it anyway, and now they want me to pay for the return. No compassion or understanding of my husband's health crisis. Told the rep I would never buy another Keurig product!

K Supreme stopped working after descaling. Called the company and they wanted me to pay to have it replaced. Their machines are pieces of trash and do not work more than a few months at a time. I would not recommend anyone buying anything from this company.

Coffe maker last 3 months and won’t turn on. They won’t warranty it because I don’t have the receipt. What a price of crap their products are.