Kendra ScottReviews of kendrascott.com

Terrible customer service. I typed the address wrong and 5 minutes after I realized and couldn’t reach a human on the phone email or chat. 2 days later I finally hear back and they say there’s nothing they can do. I try replying back and the next reply makes it clear they didn’t read what I said nor do they care

My daughter's Kendra Scott necklace chain broke after having it for a couple years. The store employee was not helpful. She said they only replace necklaces within 30 days of buying them. I said that I would pay to have them fix it, but she said they don't do that. She suggested I buy a new one because they were on sale! Seriously. I asked for someone to talk to and she gave me their customer service number. After waiting on hold for a while, that employee said they do not fix their regular jewelry only their "fine" (aka more expensive) jewelry. Both customer reps I talked with just brushed me off. This is a company that obviously doesn't care about helping out the customer after you purchase from them.

Jewelry is expensive even if it's on sale , jewelry tarnishes,I bought a bracelet and a cross necklace and both have tarnished , customer service is great up until you want to return,then service isn't so great,if you buy a watch you are responsible for running around time to buy a battery because batteries don't work , disappointed 7

Ordered two Audrey studs, £155 each-noticed only one was dispatched and pointed this out to customer services, told apologies but only one available.. we will refund you the one. Pointed out I ordered two, order was confirmed £310 taken from my account!! One stud is no use to me and was for a gift, now need to refuse DHL delivery and wait up to 10 days for another refund!!!! - after being disappointed in a shop as no stock, was told to order online for efficiency!??? Very unhappy customer who has to tell her daughter her set will not be completed after purchasing a necklace and charm!!! Refund was issued after I refused DHL package.

ordered 2 bracelets and it gave me a delivery date. they changed the date twice. when said delivered it was not to my house. I contacted fed ex and they said Kendra Scott had put information wrong in label. I tried to contact them many times by phone and always said they were busy with other clients and disconnected. I reached out to them by email several times and a few weeks later someone responded and said it was not their problem. each blamed each other which left me with no bracelets and no refund. The person I spoke with via email was unbelievably rude and did not care what so ever. this used to be a good company but definitely not anymore. I will never order from them again especially when they take over $100 from me and I got nothing. worst costumer service ever

Kendra Scott customer service is the worst. I bought a clear purse for a sports game online on a Friday. I purchased in online for pickup because of the deplorable customer service in the Lakeside New Orleans/Metairie store. The staff chat amongst themselves, do not greet you, and do not assist you even when you clearly want to purchase. I was feeling a bit under the weather Saturday, so my husband went to run errands and offered to pick up the purse. He went to the shop, showed the sales associate the receipt, she sent someone else to the back to get the package and then gave him the bag. They didn’t show him the item, or have him verify everything was correct. Imagine my surprise when I opened the bag, and discovered a totally different purse! And since the game is tomorrow, there is no time to go exchange the purse for the correct item! It’s exhausting. I’ll never shop there again, despite my stepdaughter’s love of their cheap costume jewelry. I should have gone with one of the dozens of local shops that carry cute clear purses. I only went with Kendra Scott bc of the ability to purchase online and not have to interact with their rude, self absorbed staff. I’m going to have to go to the game tomorrow with a ziplock bag. Cute.

Well, I was disappointed in the quality of some earrings I purchased Dec 2023 . My daughter had requested a necklace for Christmas and I saw the earrings on their site and decided to treat myself. The earrings were cute but the clasp on one of them would not stay closed (I never even wore them b/c this was an issue from the get go) . I found the 30 day return policy limiting b/c I hadn't noticed /gotten to it (with the X-mas shopping /other returns etc) and by the time I tried to initiate a return, I was out of that timing window. I wrote a review reflecting disappointment in both the product's quality and the limited time for returns (I was annoyed, but figured I was just out of luck). To my surprise I got a personal email back and a very helpful and understanding sales associate (Sara F) helped negotiate a return for store credit. Although the product didn't work out, I appreciated the help and that in the end, I wasn't stuck with unwearable jewelry.

At the store they only give you store credit and not a real return to how you paid. I checked and it is displayed as such in tiny writing at the store. This is terrible. Online you can get credit back in the form you paid. Not going back and now probably not going to use Kendra Scott.