Kendra ScottReviews of kendrascott.com

After leaving a 2-star review about shipping, I deleted it. Why? Because Kendra Scott used a different type of delivery for the Christmas rush. I was over the moon with the speedy shipping. While there was a simple glitch with one piece of jewelry, I did visit the store in person. Customer Service emailed me promptly and this was another HUGE plus. I hope the company continues to build back up after many negative reviews. Thank you!

I placed an order with Kendra Scott on November30th. I kept waiting for the order to arrive, but on December 18th, I decided I better make an inquiry. When I asked about my order, I was emailed back that "Due to a small system error, your order did not export properly and was canceled as a result." (per Rebecca, my customer non-support agent). I immediately replaced the order, because my wife really had her heart set on a couple of these pieces. When asked about showing some integrity and honoring the previous price (since I now had to pay more for faster shipping, again, due the their error) I was flatly refused. They would give me a discount now that I had already purchased all that I need. And, of course, Kendra Scott would not honor a veteran with a discount if there was a sale on an item. Kendra is only worth approximately $420 million, by the way. Buyer beware.

**Review for Kendra Scott** I recently had a frustrating experience with Kendra Scott's customer service, which is surprising for a company valued at $1 billion. I've been trying to return a pair of earrings that were mistakenly delivered to me, but my attempts to reach customer support have been met with constant busy signals. The phone rings endlessly with no one answering, and my emails have gone unanswered. After opening the package, I discovered the recipient's address and realized that the labels were misplaced, causing her to receive my item while I received hers. I contacted her directly, and we were able to coordinate a return and exchange, which I appreciate. However, the lack of responsiveness from Kendra Scott is unacceptable. Mistakes happen, but for a brand of this stature, I expected a much more efficient customer service experience. I hope they address these issues soon, as their current level of support does not reflect their brand's reputation.

Very disappointing we can just got a place to order. Haven’t been able to get on the phone with anybody. Email customer service finally was able to get somebody in live chat and they were not able to help me. I had ordered that was supposed to be shipped with shipped to me on the ninth never received it just because an apartment number they couldn’t help me. It was a Christmas gift for a good friend of mine. Very disappointing. Do not recommend ordering anything online.

In general, I don’t have issues with Kendra Scott. The necklaces I’ve purchased in the past are good enough, though a little pricy. I’ve recently had issues with shipping, as they’ve changed who they ship through and they cancelled an order because the Veho company couldn’t get to my address. This was to be a very special gift for my teenage daughter and I was so upset that they couldn’t ship the package through UPS or FedEx, especially since in their FAQ, they state all shipping is through those two companies whom have no issue delivering to me. They gave me a refund, and I’m grateful for that, but they saying they can’t re-ship my order through FedEx or UPS left me feeling like their customer service is not satisfactory. I will admit I don’t understand the logistics, but it shouldn’t be difficult. Also, update your FAQ to include VEHO as a shipper of choice. Overall, it’s just frustrating and I will not be ordering from them again.

I will never order from Kendra Scott again. I placed an order weeks ago, have been charged for the items, but the tracking on my order says my things will be delivered on Dec. 6th. It's the 10th and there is nothing. It is impossible to reach the company by phone or email. I'm hoping the package is just late in arriving, but this is ridiculous.

I special ordered a $150 personalized rose gold necklace and the clasp doesn’t open. I spent 45 minutes today trying to get it clasped around my neck with no luck. My husband tried for another 20 minutes before he gave up! The designer couldn’t have made the clasp any harder if she tried! So, I payed $150 for a necklace that I will NEVER be able to wear!

This company is horrible to get in touch with. You can not reach them by phone or email. I will never order from them again. And I’ll send my order back for a refund.