Kendra Scott offers jewelry, home decor, gifts and beauty. From decorative trays to nail polish, earrings, necklaces, bracelets and more, shop KendraScott.com.
Kendra Scott (kendrascott.com) has 116 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Jewelry & Watches · Austin, Texas
Excellent
Jewelry & Watches · Dallas, Texas
Excellent
Jewelry & Watches · houston, Texas
Excellent
Jewelry & Watches · Kerrville, Texas
Excellent
116 approved reviews, newest moderated first
Shonta H.
The past three times I've ordered from Kendra Scott I've requested gift boxes & the last three times I did NOT receive the gift boxes. The customer service representative told me I could go to a store & pick up boxes. If I wanted to go to the store, I wouldn't have placed the online order. Ridiculous.
Consumer
I received the Elise necklace and bracelet with amethyst stone for a birthday. I loved the set and started wearing it every day. The silver chain darkened in a cheap way, and I was very disappointed. Why can’t they use sterling silver chain!? Certainly should for the price of it. Disappointed because now it looks cheap.
DC
This is nothing more than hyped up dollar store quality pieces. They are cheap. Purchased a total of 3 necklaces and ALL of them turned my granddaughters neck GREEN. The gold finish wore off and they look dirty and have green spots on them. For the price this is a rip off. Will not recommend or purchase again. Lesson learned.
Patricia F.
So dissatisfied I purchased an Elyse silver cocktail ring for my daughters Christmas present which I hoped would be good quality for the purchase price of £60 plus £10 shipping After just a few weeks the silver has worn away making her finger black The address of customer service does not accept emails and I cannot get any reply on the phone I would not recommend this company
customer
Didn’t send one of the items I paid for. It’s impossible to contact customer service by phone. Very frustrating. Will never purchase from them again.
Disappointed C.
I ordered 4 of the same cross necklaces for Christmas gifts for my daughters & daughter in law. When the necklaces arrived they were all STUFFED into ONE BOX instead of separate yellow boxes with white bows and the little velvet bags. I can’t give out gifts in crappy plastic bags they were shipped in. I tried calling customer service and was put on hold for endless amounts of time only to be hung up on multiple times. I finally emailed customer service and they sent me boxes but they just arrived yesterday, December 30th, so too late for Christmas gift giving. The quality has also gone way down over the years. The gold fades after just a few wears and the clasps are now much smaller which makes it hard to put on. Don’t think I will be ordering Kendra Scott again, they obviously, do not care about customer service or quality anymore.
Holly V.
When you call the customer service line it leaves you on hold with music and eventually just says “they are busy taking to other people and to call back another time”. I had ordered online but the. went to a store because you can’t speak to anyone online and the manager was very rude. I don’t plan on ordering from this company again and still haven’t received an answer to my question.
Julie H.
Bought a watch- battery was dead the same day we bought it- did not realize it. Went in to exchange the same day purchased they did not have another one so asked them to find one for exchange brought one out and then after we said we would take it for the exchange when they went to do the paperwork said it was not on sale like the one we bought. Seriously? You guys brought it to us for the exchange. That mistake cost you a customer. Just got a refund and left. They did not care at all.