Kendra ScottReviews of kendrascott.com

I bought Kendra Scott earrings on Royal Caribbean ship, Jewel of the Seas on 11th June 2024. When I went to wear them ( for the first time) to a wedding lady Sat (20th July), one ring literally fell apart. I emailed this totally inefficient and rude customer service lady called Sarah A, who basically told me there was nothing they could do. I was not looking for anything for nothing but Sarah A seemed unable to comprehend and was not helpful. Paid $70 for junk.

I contacted customer service. My card was compromised. So I asked if I could return it. They said I couldn’t. It’s been 3 weeks. There’s been a charge made on my card and I never received the item that was ordered. I will never purchase anything from that company.

I bought a gold pendant necklace back in early December 2023 and I wore it maybe 4 months and now I guess I have a silver one because it tarnished within 4 months and the store refused to fix it, I was told not to wear it every day and don't get it wet, what's the point of buying a necklace you can't wear everyday? I also NEVER got it wet. You'd think since Kendra Scott it pretty big franchise they could help. Anyways I'm sure Their silver necklace's are nice but if you prefer gold I would encourage you to buy somewhere else.

This was my first time buying from Kendra Scott and I was so excited to receive my jewelry. I was extremely disappointed when I received my package. The jewelry did not look like the photos on the site, much smaller. Also the packaging was disappointing as well seemed to be for cheap jewelry.Expected alot more from this company

For online purchases I think it’s a shame that you can’t even exchange items when you’re unhappy with your purchase!! So NO MORE online shopping for me at this company!!

I have given this company over a handful of tries and every time I buy a necklace it breaks and yeah I go back and I buy another one because I think it’s my fault but it’s not. I just bought a Kendra Scott necklace from target and it arrived with the clasp broken, it was packaged well, very nicely in plastic but yet the clasp to hold the necklace together was broken. Why were these not checked on the assembly line ? Why weren’t these checked before they were sent out? Why weren’t these checked by the target store employees?? this is ridiculous to have a $40 necklace sent to you broken!!!! , so clearly it’s the manufacturer and the company that is having issues!!!! every single one of their pieces of jewelry is a piece of junk :(

I had made an online purchase and applied my 50% off birthday discount, but after the order was placed, it changed it to only 20% off. I was frustrated and contacted Customer Support the next day, and they were very helpful! Dionne fixed it for me immediately and was so kind. As for the quality of the items, I have never had an issue with the jewelry, either.

I orders 2 necklaces (3) weeks ago and still have not received. Finally check my order status and they shipped DHL and then the package will be transferred to USPS to deliver. These necklaces are not cheap and for KS to use and cheap and unreliable shipping method is despicable. This will be my last purchase from their website.