Kendra ScottReviews of kendrascott.com

I am very pleased that customer service decided to refund the difference on an item that was reduced within a short period of my purchase. Lovely jewellery and well made. Anne

Well, I was disappointed in the quality of some earrings I purchased Dec 2023 . My daughter had requested a necklace for Christmas and I saw the earrings on their site and decided to treat myself. The earrings were cute but the clasp on one of them would not stay closed (I never even wore them b/c this was an issue from the get go) . I found the 30 day return policy limiting b/c I hadn't noticed /gotten to it (with the X-mas shopping /other returns etc) and by the time I tried to initiate a return, I was out of that timing window. I wrote a review reflecting disappointment in both the product's quality and the limited time for returns (I was annoyed, but figured I was just out of luck). To my surprise I got a personal email back and a very helpful and understanding sales associate (Sara F) helped negotiate a return for store credit. Although the product didn't work out, I appreciated the help and that in the end, I wasn't stuck with unwearable jewelry.

I had made an online purchase and applied my 50% off birthday discount, but after the order was placed, it changed it to only 20% off. I was frustrated and contacted Customer Support the next day, and they were very helpful! Dionne fixed it for me immediately and was so kind. As for the quality of the items, I have never had an issue with the jewelry, either.