Kendra Scott offers jewelry, home decor, gifts and beauty. From decorative trays to nail polish, earrings, necklaces, bracelets and more, shop KendraScott.com.
Kendra Scott (kendrascott.com) has 116 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Jewelry & Watches · Austin, Texas
Excellent
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116 approved reviews, newest moderated first
Megan Scally H.
Terrible service. We have ordered for past few years with no problem but this Christmas we got bracelets for the teenage girls that do not fit any of the 4 girls. Have tried to call to rectify and continue to get hung up on. So frustrating! I got earrings and a necklace that look really cheap but they were not. Never again will I order. I had no idea they were so bad with service.
Steve
Ordered earrings, received a necklace. Went to local Kendra Scott retail store, they will not assist since the item was purchased online. sent email to Customer Service. No response. sent 2nd email to Customer Service. No Response. Sent 3rd email to Customer Service. NO Response. So now, I am contesting the charge with my credit card company. Spent way too much time on this. Will NOT use Kendra Scott in the future
Sabrina O.
I am unhappy with the new policy about 30 day and 1 year returns , also I shop on line and I was told in a Kendra store that I needed to register the item on line . I have several pieces that have tarnished I will slow down on purchases
Linda C.
I ordered a pendant for my granddaughter for Christmas on October 22. When I gave it to her for Christmas she said she would rather have the same necklace but in gold. When I called to ask about a return and exchange they said they are only honoring Christmas returns purchased from November 1 through Christmas. Since I ordered it on October 22 they would not extend the return policy for nine days. Very poor customer service. I would not recommend ordering from this company.
Stasia
Absolutely horrible customer service - I’ve emailed since December 20 on a return that I made December 6 - I still have not received a refund and no one has responded to my email. For the price you pay for this garbage costume jewelry- you would expect a higher level of customer service. I will absolutely never again order from Kendra Scott
Adalyn N.
Such cute earrings but the clamp does not work so one of them constantly falls out. Used coupon on them so I can’t return, paid a lot of money for them and now i’m stuck with a broke pair of earrings.
Amanda M.
It took nearly 10 days to get any form of response from customer service to explain why my order hadn't arrived. Apparently it had been returned to sender, but no one from Kendra Scott reached out to address that with me. They just kept $400 of product and did not refund my order. They then appear to have on-sold my order without delivering it to me as I was then told several of my ordered products were out of stock. I will NEVER purchase another item from this company. This is horrible service and quite frankly borderline fraudulent behavior.
Nat
Absolutely disgraceful they can get away with taking your money & not even responding to emails for weeks!! I’m having to wait to open fraud case with my bank to try to get my money back- I ordered start of December for my daughter for Christmas & they waited until 21st December to email to say they’ve cancelled?!!- said I won’t be charged but I have!!! Now I’ve got no necklace, no money & barely any time 🤬😤 They’re impossible to contact- No telephone uk number, chat service so rigid & just then directs you to email which takes them forever to respond to!!! Will NEVER purchase from them again!!!- stay away!!!!