J in D.
Looking forward to the upcoming revamp of the rewards program...
...because it's full of issues in its current iteration. Receipts are rejected without explanation. It would be good to be more readily informed that a receipt has been rejected because it was too blurry or too small to be legible, or whatever other reason it was rejected for. When they don't provide a reason, I just have to photograph the receipt again and spend the 24-to-72-hour approval period hoping for the best. Or more likely, just throw it away and forget about it, because the amount of points you earn just isn't worth it; 150 points for a box of crackers only seems like a lot until you realize it takes you 7,500 points to qualify for one of the $5 gift cards. It's also mildly silly that they require a phone verification to print a digital coupon for a dollar off two Pop-Tarts boxes. I appreciate that level of tight security with my checking account, not so much with a snack rewards program that nets me a $5 gift card every other month. It's almost like they set the program up to make it as hard as possible for people to actually redeem points and earn discounts, in which case you start to ask why Kellogg's even bothers with rewards at all.


