Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
kdp.amazon.com
Website
kdp.amazon.com
Category
IT & Communication
Location
Seattle, Washington
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Mi è stato inviato un libro da un'autrice in self con Amazon e, cosa che hanno fatto notare anche altre persone su altri libri self di amazon, la copertina è una pietà. E' porosa, antigraffio, antiscivolo, sembra la copertina di un manuale di studio. La copertina dei libri deve essere liscia, come quelli delle librerie, ma scherziamo? E' per questo motivo che ho deciso che non pubblicherò il mio libro con Amazon. L'occhio e il tatto vogliono la loro parte.
AN
Andrew
I ordered a phone case and went to…
I ordered a phone case and went to frequently bought together and seen a screen protector with the case. A button says add both to cart. So i did, but the screen protector was not for that phone at all. I didnt find out until I put it on my phone so now I cant return it or get a refund.
CL
Clair
Amazon hates self publishers
Several years ago I chose Amazon as the company I would self publish with. I really regret it now. First the book was " accidentally" given away free to quite a few people, then somehow their system changed it from adult dating to a teenage category. A nasty review was made. I asked for these things to be corrected . They still have not. Then when they finally paid me it took two months. Then last November I get an email to check my banking details to receive a royalty deposit. It was correct but their system wouldn't let me confirm it . I asked for help. All you get is Asian names who fob you off. It is now March and now I'm being told I don't meet their wire threshold after one staff member promised me it was finally going in on the 28th of February. Do not recommend
CA
Carl A.
They have had my novel for 6 weeks and…
They have had my novel for 6 weeks and I still don't have a copy. I paid $1,000. I have had 3 different agents reply, 2 gave the same reason for not replying sooner: "I have not been well." That's a poor excuse or just an outright lie. This is a terrible service. I do not recommend KDP. Go elsewhere.
AT
Ann Todd S.
After years of changing the manuscript…
After years of changing bthe manuscript toward final publication, when attempt to do it agian I got message "Error Processing Files. See specific errors for more details." There is no where to see what the error is. I then was told "specialist would look into the propblem and get back to me within three days." No one every contacted me. I was told that would be by email. That has happened twice in the past year. My final submission is deadlocked!!!!!
KO
kof
Esperienza pessima
Il "servizio assistenza" KDP è una presa in giro, credo voluta e organizzata.
La loro piattaforma, probabilmente gestita da AI idiote. Volevo pubblicare il libro di psicologia, mi anno bloccato account in momento di registrazione i dati e documenti. Ho fatto poi una settimana di battaglia per cancellare i dati sensibili e chiudere account.Assistenza vergognosa e stupidità in crescita.Impossibile avere risposte "umane".
SL
Secret L.
Working with Amazon KDP: A "Burning Toaster" Protected by Lawyers with a Mute ButtonAmazon KDP today is like…
Working with Amazon KDP today is like trying to bake bread in a toaster emitting black smoke: the bot is out of control, punishes randomly, and doesn't accept logic. But the real surprise comes when you try to report the technical glitch to their trusted lawyers, Davis Wright Tremaine (DWT).
Instead of fixing documented bugs (like the Log ID [40xpZr...]), the "prestigious" Seattle lawyers, including the partners who rave about "free speech" on podcasts, prefer to use amateur tricks. They've configured their Mimecast servers to manually reject technical emails (Status: Message Rejected) that expose the failures of the KDP system.
The paradox? Jeff Bezos pays these legal "gurus" handsomely to shield a broken algorithm. They use expensive filters and digital barriers to silence authors who bring evidence, turning compliance into a farce.
While their bosses, like Dan Scharf and Ajay Patel, talk about AI and the future at SXSW, in their offices, the "manual veto" is still used to hide the fact that the emperor is naked. If you're an author, know that you're not talking to a company, but to a brick wall paid to ignore you.
Technical advice for DWT: Stop playing with Mimecast blacklists and start acting like a lawyer. Logs don't lie, even if you try to delete emails.
Rating: 1 star (because 0 is not expected)
MT
MATHIEU T.
⚠️ VOL MANIFESTE ET SERVICE CLIENT…
⚠️ VOL MANIFESTE ET SERVICE CLIENT INCOMPÉTENT ⚠️
J'édite un roman illustré en 9 tomes. Donc 9 livres (tous identiques en caractéristiques sauf le nombre de pages bien sûr).
Tous les prix sont cohérents entre eux sauf le Tome 8 facturé plus de 31 % de plus que le tome 7 POUR 3 PAGES + !
Des semaines et des dizaines d'échanges par mails avec le service client QUI FAIT SEMBLANT DE NE PAS COMPRENDRE, QUI NE REGARDE ABSOLUMENT PAS LES CAPTURES D'ÉCRAN ENVOYÉES À CHAQUE MAIL.... UNE CATASTROPHE JE N'AI JAMAIS VU UN MANQUE D'HONNÊTETÉ À CE POINT. Même lorsqu'on fait remonter la réclamation aux supérieurs IL NE COMPRENNE PAS DAVANTAGE et ne consultent pas non plus les captures.
(De plus il faut en sorte de changer d'interlocuteur et surtout renouveler régulièrement le mail de réponse afin que les échanges disparaissent sauf que moi j'ai tout gardé en capture d'écran.)
Il vous réexplique sans cesse le mode de calcul des coûts du livre en vous soutenant que le tarif est normal SUR LEUR ÉCRAN :
Tome 7 : 55 pages €3.64
Tome 8 : 58 pages €3.80
Tome 9 : 62 pages €4.01
Sauf QUE SUR MON ÉCRAN LE TOME 8 est FACTURÉ 4,77 € DE FAÇON TOTALEMENT ARBITRAIRE !!
(Je vois déjà d'ici leur réponse mielleuse en indiquant de consulter leur support pour résoudre le problème sauf que je l'ai déjà fait des dizaines de fois)
Donc je vais chercher une autre plateforme.