Kitchen & Bath AuthorityReviews of kbauthority.com

Ordered a shower pan from them. The order was processed quickly and I was updated at every stage of shipment through delivery. Very satisfied customer!

Quality of my mirror was great. Shipping was expedient and well packaged. They followed up with me to make sure my order arrived unharmed. Would definitely use them again.

⚠️ DO NOT ORDER FROM KBAUTHORITY.COM Absolutely Horrible Experience ⚠️ check the better business bureau to see 20 other people who had similar experiences I ordered a 6034 Turbo tub by Americh with a polished chrome linear drain from KB Authority in March 2025. What looked like a smooth buying experience at first quickly turned into a drawn-out nightmare. A full week after I placed the order, I was told the finish I selected was "no longer available." But that was because KB Authority submitted the wrong finish (oil-rubbed bronze), which Americh doesn’t even make anymore. This showed they hadn’t even tried to place the order with Americh for an entire week. It then took them another two weeks to correct and resubmit it. Worse, they wouldn’t give me a purchase number to contact Americh and confirm anything. They claimed they “didn’t have access to that info,” leaving me totally in the dark for weeks. A month later, the tub arrives but they sent the wrong one: I ordered a left-hand drain, and they sent a right-hand. Customer service was useless. They passed me off to their RMA department, which can only be contacted by email, and even their own staff can’t reach them directly. It took a full month to arrange a pickup, during which all my emails were ignored. I had to store this huge tub and pallet the whole time. Then one day I was notified at 10am that the carrier would arrive that same day, between 9am–6pm, and I had to print my own shipping paperwork. No coordination, no warning. The entire process was a mess. If you look at BBB, you’ll see 20+ similar complaints about KB Authority. To be clear, Americh is a great company — the problem is using KB Authority as your dealer. I strongly recommend buying through anyone else also because I know kbauthority will try and reply to this let me reiterate a few things 1. KBauthority made the mistakes on the orders both times not Americh (I confirmed via americh KB Authority called them and placed the wrong order 2. they are not doing anything to fix their customer service issues as evidenced by the over 30 reviews on this site and BBB.com outlining the same problems for years (showing no sign of change) 3. they are not sorry to hear of my bad experience 4. the only thing they could do to make it right is refund me for the lost time on my project time is $$$$ but they wont lastly I read some other reviews and I think the experience is best summed up as "God help you if you have a return"

Received the product I needed quickly. Barclay is a good quality product. Thank you!

Product arrived safely and with all the pieces. It took longer than expected but w are so far, pleased with the product . It was not been hung yet

Extremely Disappointed – Broken Product and Zero Accountability I ordered an LED mirror medicine cabinet, and it arrived with a broken door. That was over two months ago. Since then, I’ve been stuck in an exhausting and completely unprofessional loop trying to get a replacement. I was initially told the replacement would ship within 4–6 weeks, but that timeframe has long passed. Each time I call, I’m told the part is “shipping soon” or that they’re “waiting to hear back from the factory.” I’ve been promised multiple call-backs that never come. It’s become clear that they are either unwilling or unable to resolve the issue. The lack of transparency and accountability is shocking. At this point, I deeply regret not purchasing the cabinet through Home Depot or another reputable retailer. This experience has been nothing short of a nightmare, and I strongly caution others against buying from this company. I no longer trust them, and I just want this issue resolved once and for all.

Horrible experience: Ordered mirror, promised shipment in 3-5 days. After 11 days, no communications, no shipment. Went to website, still indicates product is in stock, will ship in 3-5 days. Emailed for status update - was provided a new delivery date in 3 months Called and blame on everything being incorrect was put on manufacturer - K&BA took no responsibility for everything being incorrect, no communications. Called first person - I asked questions and Benjy hung up on me. Called 2nd person - I asked questions, she apologized for everything being wrong and no commuications. Don't trust this place. Additional comment on the reply: "As soon as we were made aware of the issue, we immediately reached out with an update and offered a discount as an apology for the inconvenience." This is a total and complete lie. No one reached out with an update. I had to reach out to you after the promised delivery date was missed. Your call center indicated that they thought they had sent an update, but confirmed that they did NOT. No discount was ever offered. Another lie. And after a horrible experience, I wouldn't have accepted a "discount" to make up for not treating me as a valued customer. "Regrettably, this inventory discrepancy impacted every dealer across the country, not just our store." Your site was the ONLY one that we could find that had incorrect information listed. Every other site was clear about lack of inventory, and lack of availability. Yours was the only one that continued to show that inventory and shipment was available even after I reached out and you told me I needed to cancel. "Your trust is important to us," - Further lies about the interaction do not lead me to trust you more.

Excellent website made it easy to find and purchase what I needed. Speedy shipping and excellent service after the sale. I had some issues with the shipping company (FedEx), and KBAuthority was quick to jump in and help me with the process and promptly shipped a replacement.