Kitchen & Bath AuthorityReviews of kbauthority.com

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for sharing your experience. We’re truly sorry for the frustration this situation has caused and understand how upsetting it is to deal with delivery issues, especially on a project as important as a new tub installation. This is not the level of service we strive to provide. A damaged first delivery followed by missing components on the replacement is unacceptable, and we fully understand why this would leave you feeling frustrated. We take concerns like this seriously, and lack of communication is not how we want any issue to be handled. There are cases where replacement parts and freight claims require coordination with the manufacturer and the carrier, which can cause delays. That said, we recognize that clear, timely communication should always be maintained, and we apologize if that did not happen here. We want to help move this toward a resolution. Please reach out to our customer service team directly at [email protected] with your order number, or request escalation to a supervisor, so we can review the status and work toward completing your order. We appreciate you bringing this to our attention and regret the experience you’ve had.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you so much for sharing such a thoughtful review! We’re thrilled to hear that your toilets arrived quickly and that the delivery experience was positive. While we’re sorry for the initial mix-up with the bidet seats, we’re glad our customer service team was able to resolve it quickly and smoothly for you. Fast communication and taking care of issues the right way are very important to us, so it means a lot to hear that this was one of the smoothest customer service experiences you’ve had. Thank you for your patience, your kind words, and for the recommendation. We truly appreciate your business and look forward to helping you again in the future.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for the great feedback! We’re happy to hear that our website was easy to use and that the entire process—from ordering to payment and shipment tracking—was simple and hassle-free. We truly appreciate your business and look forward to serving you again.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for sharing your experience! We’re thrilled to hear that your first purchase with us went so well from competitive pricing and an easy ordering process to quick delivery and careful packaging of your item. We truly appreciate your kind words and recommendation, and we look forward to helping you again with future purchases.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for your review! We’re glad to hear the order was easy to place, arrived quickly, and that you were happy with the quality. We truly appreciate your business and hope to assist you again soon.

Response from Kitchen & Bath AuthoritySep 25, 2025

We’re sorry to hear about your frustration and we’d like to clarify the situation. Your price match request was submitted after the item had already been delivered. Had the request come in prior to shipment, we would have had more leverage to adjust the order in line with pricing at that time. Unfortunately, by the time your request was made, supplier costs had increased due to tariffs and the pricing program had changed, leaving us unable to match the lower prices you found. That said, we still offered a 5% discount as a goodwill gesture. We regret that our communication did not meet your expectations and understand how this caused frustration. Please know we are reviewing our processes to ensure our policies and responses are clearer going forward.

Response from Kitchen & Bath AuthorityAug 13, 2025

Thank you so much for taking the time to leave this wonderful review! We're absolutely thrilled to hear that your entire experience was so positive from start to finish. It's great to know that our ordering process was straightforward for you - we work hard to make sure customers can easily find exactly what they need without any hassle. We're especially pleased that the product arrived exactly as advertised and was a perfect fit. There's nothing worse than ordering something online and having it not match expectations, so we put a lot of effort into making sure our product descriptions and specifications are spot-on. Most importantly, we're so happy to hear it's been working great since you installed it! That's exactly what we hope for with every order. Reviews like yours really make our day and help other customers feel confident in their purchases. Thanks again for choosing us and for sharing your experience. We truly appreciate your business and look forward to helping you again in the future!

Response from Kitchen & Bath AuthorityAug 13, 2025

Thank you so much for this fantastic review! We're absolutely delighted that we could help you find exactly what you needed for your client's kitchen project. We know how frustrating it can be to search for accessories for discontinued items, especially when you're working with a client who has their heart set on something specific. It's one of the things we take pride in - maintaining inventory of hard-to-find items and accessories for top brands like Franke, even after they've been discontinued. We understand that sometimes the perfect piece for a project isn't always the newest model on the market. We're so pleased your client is happy with the accessory and that it arrived promptly and in perfect condition. There's nothing better than knowing we've helped complete a kitchen project successfully and made both the professional and their client satisfied with the result. Thank you for trusting KBauthority.com for your specialized needs, and thank you for taking the time to share your experience. Reviews like yours help other designers and contractors know they can count on us for those challenging-to-find items. We look forward to helping you with future projects!