Kitchen & Bath AuthorityReviews of kbauthority.com

Response from Kitchen & Bath AuthorityMay 14, 2025

Thank you for your kind words. We're so happy to hear that you're loving your new bathroom and that everything you chose has worked out perfectly. It’s always rewarding to know our products played a part in creating a space you enjoy every day. Thank you again for choosing us—we truly appreciate it!

Response from Kitchen & Bath AuthorityMay 9, 2025

Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience you encountered. We understand how disappointing it must have been to place an order under the impression it was in stock, only to learn later that the availability had changed. We also regret that you did not receive the timely updates and communication you deserved. You should never have had to follow up multiple times without a clear resolution, and we apologize for the lack of transparency and follow-through from our team. This is not the level of service we aim to provide, and your feedback has been shared internally so we can take the necessary steps to improve. Please know that we value your business and the trust you place in us. If there is anything further we can do to make this right, we’d appreciate the opportunity to assist

Response from Kitchen & Bath AuthorityMay 7, 2025

Thank you for sharing your experience! We're so glad our team was able to help when it mattered most. It's great to hear that your order arrived just in time for your big event—we know how important that can be. We'll be sure to pass your kind words along to our shipping and customer service teams. If you ever need anything in the future, we're here to help!

Response from Kitchen & Bath AuthorityMay 8, 2025

Thank you for your feedback! We're glad to hear the product arrived safely and that the entire transaction went smoothly. We appreciate your business and look forward to assisting you again in the future.

Response from Kitchen & Bath AuthorityMay 8, 2025

Thank you for taking the time to share your experience! We're so pleased to hear that the purchase process was smooth and that our team provided clear communication and follow-up after delivery. It's great to know we met your expectations and we truly appreciate your kind words. We look forward to assisting you again in the future!

Response from Kitchen & Bath AuthorityMay 8, 2025

Thank you so much for sharing your renovation journey with us. We’re honored you chose KBAuthority for such a major project, and it’s wonderful to hear that everything from your initial faucet order to the custom glass door met your expectations. We’re especially glad to know Benjie was able to provide the guidance and support you needed throughout the process. We’ll be sure to pass along your kind words to him. We truly appreciate your recommendation and look forward to assisting you with any future projects.

Response from Kitchen & Bath AuthorityMay 8, 2025

We’re very sorry to hear about your experience and truly regret any frustration this situation has caused. Customer satisfaction is extremely important to us, and we take these matters seriously. While we understand your concern regarding the return, our team must follow a thorough inspection process to ensure returned items meet our policy standards. That said, we’d like to review your case further and work toward a resolution. Please reach out to our customer service team directly with your order details so we can investigate and assist you personally. We value your feedback and appreciate the opportunity to make this right.

Response from Kitchen & Bath AuthorityMay 8, 2025

Thank you for your great feedback. We're glad to hear that the ordering process was simple, the website easy to use, and that your product arrived quickly and in perfect condition. It's also great to know everything arrived on time for your contractor. We appreciate your kind words and look forward to serving you again!