Kay JewelersReviews of kay.com

In 2024, I visited Kay Jewelers for the fifth time to purchase jewelry. As a loyal customer, I chose to upgrade my diamond ring. They sold me a lab-grown diamond for $10,000 and told me I could use their credit card with no interest. However, I recently discovered that starting at least January 2025, they have been charging me $120–$140 in interest every month — with no notification whatsoever, and I am unable to access any statements prior to 2025. This made me realize that Kay Jewelers is a company that exploits people's busy lives and their trust to harm customers' financial interests. On top of that, the band of the ring I upgraded has already broken at the connection point twice. I sincerely hope no one else will be deceived by Kay the way I was — buying their products and being misled by their so-called "0% interest" program.

There associate like to lie there is one woman Skyla in the mall I watched her give customers her personal number to married men this ladyis a Cheater they should fire her and close the whole store down they steal each others sales the managers are terrible

Imagine your wife sees emails relating to jewellery purchases but never sees the actual jewellery. She gets suspicious. Understandable. Well, that's what's happened to me. I've never been to Kay but they keep emailing me receipts and appointments. I've asked them to stop, many times, as somehow they've got my email address by mistake. But they do nothing. Nothing at all. So thanks Kay, you'll probably wreck my marriage

The Walmart of jewelry stores I had no idea! Wasn’t even acknowledged. I within 20 minutes Horrible they have no clue on how to park. The customers will represent they do not give the feeling absolute horrible garbage and the prices are the same disgusting.

When I ordered two rings from Kay Jewelers they sent me two different rings than the ones I ordered. And then through PayPal Pal proceeded to fight me to not get my money back even though I said I would return the two rings they sent. me. Just resend me the rings i ordered. They use Bait and Switch tactics which are illegal. DO NOT BUY ANYTHING FROM THIS COMPANY.

Great service from Cate. Very knowledgeable and helpful. I was impressed with the customer service I received. Again thank you Cate for all the support I received from you!

I bought IA ring for Christmas for my wife 3 birthstone her baritone and the other 2 for her 2 sons that passed away. After 4 months started turning black and scratches all over side. When I questioned kay jewelers they told me 30 day return and 60 day exchanged expired. They will not do anything about it. Was suppose to be Sterling silver but it's silver brushed with emerald. They told me they will make exception if I bough a more expensive ring. The ring is garbage very bad quality. Do not go to kay jewelry they are con artist and scammers. They are very unprofessional.

Melina was very helpful and went out of her way to look for the anniversary ring that I found online. Unfortunately, the ring that I wanted was clearance only and no longer available. She went ahead and offered suggestions as a replacement and ended up getting a better ring with a better quality diamond and better price as it happened to be on sale too for a very good price, not to mention it’s not lab grown but natural diamonds. The ring was meant for me and it was meant for her to sell it to me