Kay JewelersReviews of kay.com

Fake diamond fell out after 5 days. 7 weeks later it was returned with replacement stone... unsized. I ordered a ring protector from WISH. When it was "sized" directly below the side diamond is stamped 14k! Company has argued with me ever since. This ring needs an entire new shank. They get your money and walk away. They can careless about the products and customer service. Avoid this company and all sister stores. I've asked for a C.E.O many times. Only to be ignored. Bravo to Virginia Dosos for being proud to run a company and not care.

I have been using Kay Jewelers since 2010 started in Gadsden mall I'm not going to lie I did have a bad experience so left them alone. Well a new one opened up close to my house. I was out shopping one day so I decided to stop in and check them out. I've had nothing but awesome service ever since. I've been using them since around 2012. I have nothing but awesome things to say about the girls that work there and even though it's changed hands and management, everybody that I've ever dealt with has been awesome. Very helpful. They always check my jewelry thoroughly Take their time and make sure to check every single stone. Its about 4 hrs for my inspections to be done (there's a lot of pieces) and they you never complain. We are always talking joking laughing. They're just as sweet as ladies ever

Honestly to have spent the amount of Money on a Expensive Ring and have to send it out 4 more times after the 1st to get it sized in completely unexceptable. And by all the negative reviews I've read here NOPE NEVER AGAIN will I purchase anything else. 🙃 I've been waiting for my Ring which has been out in service for 3 weeks now and counting.

I will never buy anything from kay jewelers again! I will tell ever person I know not to go there either! I had a engagement ring and the diamonds kept falling out they let me exchange it after I make a fuss, the lady ensured me this one would not loss diamonds .well it did 2 of them I went in and they said I haven't been in here the last 6 months so u can pay to fix it .I said no I won't spend another dime here .For how much I paid for this ring it should not loss diamonds! there's so much to this story but there customer service sucks too.DO NOT GIVE THEM UR BUSINESS! GO ELSEWHERE!

Cross Creek Mall Fayetteville, N.C. This store has the best managers and sales associates. The are helpful, kind, and always willing to answer questions by phone or in person.

I would rate kays with zero stars if it was optional. We have been with kays for 10 years and just substantially upgraded my wedding ring set and purchased an all diamond bracelet. The bracelet and rings were too big so we had them sent in for sizing. I got the band and bracelet back but not the main ring because I was told the jeweler "broke it to the extent he couldn't fix it and it had to be sent back out to a professional to be foxed" the bracelet was put back together wrong after taking out links and broke as I was showing the manager and the band had a raised loose diamond so it also had to be sent back in. It's been over 30 days now and I don't have even one of the 3 items because of constant issues on their end! The manager admitted to not checking the jewelry when it came back in but assured me they sent it out to a "more professional, experienced jeweler this time around" absolutely unacceptable and ridiculous!

Can I give zero stars? Ring I ordered never left the store and they won’t give me my money back. My 82 year old dad was paying, they don’t care. The utter incompetence is astonishing. Don’t order from this company!!

Bought a 600 dollar chain that broke 6 times since 12/ 22 . Promised new chain by two different people. Nope. Supposed to talk to First Lady that told me this . And was supposed to be today. Have another lady call and deny me a new chain. Solder marks are very apparent and they lied twice. They do not honor what they sell but say they will. I am embarrassed to wear it and told them so . Also told that was breaking because of pendant being on it . Was on it when I bought it. Then cause I had problems with it I got threatened with mall security. I would not recommend this place to anyone. liars. Let’s hear your response Kay. Threatening me because I don’t appreciate your lies. You wouldn’t like it if shoe was on other foot. So basically 1000 with pendant and now I have a chain with 6 bad solders. People there should be highly ashamed of themselves. I would give them a 0 but won’t let me my conscience would not let me treat people like that. Let’s hear why Kay. Why do you lie. Not once but 3 times. I can’t stand your store or any of you people. Miserable deceitful people .Let’s hear your excuses Kay employees. Just face it . You sell cheap , low quality crap.!!!!!’ You make me feel like 🤮🤮🤮🤮🤮🤮hate you all with a passion. Go pound sand ipeople. and your going to call security because I have a problem.