Kawaii Pen ShopReviews of kawaiipenshop.com

This is not a legitimate business, do not buy from them! I ordered package back in March and yet to receive my goods. It has been 6 months and counting. I have exchanged 30 emails with them and their only response is to wait. They won't refund me or send me a new package. On top of everything their customer rep got my name wrong. Never ever again! I will report this business, these scammers shouldn't be allowed to take funds from people and not deliver promised goods.

They tell you shipping is free and that's true. However, be careful. I live in Belgium and had to pay 26 euro to customs service. So in the end I paid too much money for some stickers. Also: one of the products was defect. The website told me they will give me a refund though. Conclusion: i don't recomend this website if you live in Belgium because it will cost you! But they do have nice stuff and they are helpful if you have a problem.

Excellent shipping! We received out order so fast. Love the items.

Don't command on this website !!! My order never arrived (it's been 6 month now) and even if I DID take an insurance they don't want to reimburse me... They even blocked me on fb to prevent me from making them bad advert... The products may seem cute but the consumer service is 0 so go on Ali Express , don't make the same mistake than me . Or pay via PayPal and they will reimburse you, I made a big mistake to pay directly...

Inadmissible. J'ai passé commande en juillet en prennant l'assurance pour être remboursée si jamais le colis se perdait. Mi août ne voyant rien venir je leur écris et ils me disent que je l'ai reçu . Je leur dis que non et finalement ils me disent que le colis est en train de retourner à l'envoyeur et qu'ils me le renverront quand ils l'auront reçu. Donc je me dis "parfait quel bon service client". Un mois plus tard je leur réécris et c'est une autre personne qui me répond qu'étant donné que sur le suivi de colis il y a écrit "delivered" ils ne peuvent rien faire pour moi. Du coup je réécris début octobre pour leur dire qu'étant donné que le colis leur était retourné ils savaient pertinemment que je n'avais rien reçu. Pas d'autres réponses que "voyez avec votre poste". Avec le numéro de suivi de hongkongpost , la poste française ne connait pas ce colis et quoi qu'il en soit c'est à l'expéditeur de faire cette enquête. En France qd on ne reçoit pas un colis d'une entreprise française ils font l'enquête et remboursent (ça m'est arrivé avec grizzlycheri ou encore deguisetoi, remboursement immédiat après une déclaration sur l'honneur que je n'avais pas reçu le colis). Bref je suis extrêmement déçue de leur mauvaise foie et ne commanderai plus jamais chez eux. J'ai perdu quasiment 100€ dans l'histoire, en prennant en plus l'assurance, merci beaucoup ^^ Chgt le 12 octobre : ils m'ont bloqué sur fb pour que je ne puisse plus faire de commentaires sur leur page... Bravo à eux , ça serait tellement plus simple de régler le pb c'est fou

This is my second time ordering from Kawaii Pen Shop, both shipped extremely fast! I just ordered in September and I got my package in about a week which is amazing for shipping to Canada. I highly recommend them.

I ordered from this shop in June 2020, which was supposed to be a gift. I understood it was coming from Asia, so shipping would take a few weeks (I order things all the time from China and Japan and receive multiple packages from my family in Korea).  BUT it has been 107 days since then and I still have not received my item. The USPS doesn't have tracking and their Hong Kong tracking item only has one status, mentioning its departure to the US, from June. I contacted the shop and they kept insisting that "others were getting their packages so I should get it too". When I asked for an updated tracking or status, I kept getting sidelined via their email. They would first send the auto message of them receiving the email and then another one saying they were "escalating it to their managers/ higher ups", but I do not get anything more of that. I'm exhausted from reaching out to them for help or assistance in regards to something I purchased (I had to email them at least 8 times starting in August because I would never hear from them.) I do not recommend ordering from them. With the lack of customer service and care, it seems this place isn't a place you should support. I recommend going to some Etsy shops (they were able to work with my dilemma, making the washi tape I hoped to get from this scam of a place and expedite it to me).  IF you can get all of that service via etsy and small businesses, THEN you can definitely don't need Kawaii Pen Shop.

I love this pen! I bought the Fine Tip, and I love using it for everyday writing. I was hoping to get a little bit more variety with the size of line that you're able to make so that I could use it for drawing as well, but this pen doesn't really allow you to make anything other than one standard line. I still love it though for everyday writing, and stippling! I wish it had more of a grip down by the tip, because sometimes it can be hard to hold, say if your hands were sweaty. Still love it regardless! Super convenient and easy to refill with the cartridges.