Debbie
Worst company ever
Ordered over $200 in cutting boards in January 2026 to have never received them. It is now April 18 2026. Contacted customer service through email multiple times asking for a refund. Told them I do not want the cutting boards shipped. They keep telling me that my address was wrong, it wasn’t. Excuses after excuses, do NOT order from this company.
Response from KatuChefApr 19, 2026
UPDATE Hi Debbie, Thank you for the information. After reviewing your previous communication with our customer service team, we can see that the matter has been resolved in the meantime. If you have any additional questions or need further assistance, please feel free to reach out anytime. _______________________ Hello Debbie, We're saddened to hear about the shipment delay. Timely delivery is a top priority for us, and our team is constantly taking steps to ensure shipments reach our customers as quickly as possible. We want to learn more what happened with your KatuChef order. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef