KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef reviews

738 approved reviews, newest moderated first

Jane
Apr 12, 2026
Total scam
Total scam! Prices were not advertised in USD! Contacted them immediately after the PayPal went through - no response, no order confirmation yet they send me an email immediately after to say order has been shipped - BS!
Response from KatuChefApr 15, 2026
Hello Jane, Thank you for your feedback. All charges, including currency (which varies depending on the region you are ordering from) and shipping, are displayed before an order is finalized. We want to learn more what happened with your KatuChef order. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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Esther D.
Apr 11, 2026
Atención excelente y humana
La persona que me atendió fue muy atenta y estuvo siempre al pendiente de mi problema , finalmente llegamos a un buen acuerdo . Gracias por su comprensión y atenciones .
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Nicola W.
Apr 9, 2026
Prompt customer service
Prompt customer service
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Christian C.
Apr 6, 2026
Scam, poor quality
Scam. Scratched after first use. Every single cut leaves a trace. Way smaller then advertised. Way way overpriced. You get such boards for 90% less with better quality on other online retailers. Censured my review on their site. Do NOT buy! P.s. how come now Katuchef replies and says they need my private information, which they have on file as my name is displayed here, in order to verify that my review is legit. How come Truspilot accepts such requests. It’s a bit shady.
Response from KatuChefApr 7, 2026
Hi Christian, Thank you for providing your order information. Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly. _____________________________ Hello Christian, Thank you for bringing this to our attention. Your concerns regarding product quality are important to us, and we want to learn more about your experience with KatuChef. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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Marco
Apr 6, 2026
KatuChef cutting boards are produced in…
KatuChef cutting boards are produced in China... so far okay. BUT It is not a TITAN cutting board. I checked it seriously. It is a metal alloy, cheap, during the first use it was scratched a lot, not good made = sharp edges, cheap cheap cheap. Warning from my experience: Don't order it and don't pay it!
Response from KatuChefApr 7, 2026
Hello Marco, Thank you for bringing this to our attention. We want to learn more what happened with your KatuChef and how we can assist you at this stage. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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Anna B.
Apr 4, 2026
Hice el pedido hace 3 meses me…
Hice el pedido hace 3 meses me confirmaron entrega en 10 días hoy aún no han llegado y ya no me sirven para el propósito que tenía pedido echo el en febrero confirmado el.8 the marzo! Segun decian salia els 10 de marzo entrega máximo 9 días,4 de abril nada recibido y no atienden a cancelacion y reembolso. Es una estafa.
Response from KatuChefApr 4, 2026
Hola, Anna: Te agradecemos que hayas compartido tu experiencia. La puntualidad en las entregas es una prioridad fundamental para nuestro equipo, y nos tomamos muy en serio este tipo de comentarios. Por el momento, no hemos podido localizar ningún pedido que coincida con la información de tu reseña. Te hemos enviado un correo electrónico solicitando más detalles para que nuestro equipo pueda revisar tu caso y buscar una solución. Por favor, revisa tu bandeja de entrada cuando te venga bien. Saludos cordiales, Blake, de KatuChef
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Leona W.
Apr 2, 2026
A very clear and easy order process
A very clear method to order
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Karen P.
Apr 1, 2026
I ordered 2 cutting boards on March 24
I ordered 2 cutting boards on March 24, 2026. 10:17 AM. I specifically did NOT hit the warranty button. I wanted to try 2 and see if I liked them before ordering more. I then received my PayPal receipt at 10:21 AM. When I saw that they charged me for the warranty AND 2 more (equals 4!) and the bill was $ 191.51...I almost got sick!!!! I called customer service at 10:31 and they told me it was too late, that they had already sent it out!!! REALLY???? Do they really believe people are that stupid. The next Email was at 10:41 stating my order was ready to leave the warehouse...NOT sent out already! Customer service sent an Email at 2:43 PM stating cancellation was no longer possible! I Emailed back to tell them to send me a shipping label to send 2 back and get a refund. Haven"t heard a thing back. Very upset !!! For 2 cutting boards the price was $71.80! For 2 cutting boards and the warranty it was $111.96 plus shipping of course. I was shocked to see how small they were also.
Response from KatuChefApr 1, 2026
Hello Karen, We appreciate you providing these details. We take feedback like this seriously and want to ensure clarity and confidence throughout every step of the purchasing process. Your case has been escalated to a dedicated agent to review your order and return request. Our customer support team remains available to assist, and all returns are managed according to the clearly outlined return policy, including applicable shipping costs. We are committed to working with you toward a prompt resolution. Kind regards, Blake from KatuChef
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