KatuChefReviews of katuchef.com

I was blinded by the AI generated advertisement in my language and didn't check Trustpilot before ordering. Just like the reviews said, in the confirmarion email there was an added cost for a warranty which I had absolutely not chosen myself. This witnessed that the company was not serious, but only out to grab your money with bad quality products ( from China?). The reviews told the whole story. I wrote to cancel the order, only a few minutes after making it and received an AI generated answer that it could not be cancelled, although it wasn't shipped yet. This came from "Victoria", as the name of the AI. No human read my request and the AI has not been taught to do anything but answer politely. On the website they say they have so many orders, the shipping time may be longer than expected. I received the shipping confirmation after half an hour. 30 min for receiving the order, packing, sending to delivery, and already shipped!!! I tried to make the AI understand that I would not pay for the delivery that was started after my cancellation, with no avail. Of course, I should have realised all the warning signs of a sham advertisement before ordering, so this experience goes to the pile of eye-openers, never to order anything before checking Trustpilot.

She is offering me a 25% PARTIAL REFUND and a want a FULL REFUND on three boards that I will return. I do not want these boards. They are CHEAP. I cut an apple on one of the boards and there is already a cut on the board where I cut the apple.

My last review got a reply from Katchef insinuating that I created the problem myself. I use e-shopping frequently but this site doesn’t work the safe way all other does. I am far from the only one that have had the same experience, so my advice to people who consider buying from this e-store is READ ALL THE REVIEWS FIRST. When you open this web site, it looks almost normal, but they have already marked a choice for you. There is no possibility to undo the marking, you can only change how many you want. There is a BASKET sign in the upper right corner, but that one has no function and doesn’t work. Instead they have a discreet "Order Summary" text with a small pull down arrow as if it was on purpose hidden away above some argument for why buying this product and some selected 5 stars reviews. I have worked with computers since 1975, but I didn’t find the "Order Summary" button before I. went back to the web site after I understood I got a problem, and really started to search for it. The buttons that promote sale however is big, colourful and bright. The pre-marked choice is already in your basket without you putting it there, but I guess it’s changing if you make an other choice. They also try to stress you with a clock ticking down for your discount offering and a warning sign telling you only so many items left in store, shrinking second by second, but all this is of course only fake. Close the site and enter it again, and the number is up again. The number will never go lower than the maximum you can order anyway. They want your personal data and credit card number on page one, and I admit that was a red flag that already should have stopped me from continuing. There is only one option left on page one, and that is a "Complete Order" button. By pushing that button in all other e-shops you open the basket, you check that your order is correct and continue to paying. In this e-shop however the "Complete Order" button opens a new page with a new pre-marked product. There is no possibility to undo the marking, you can only change how many you want (0 is not an available option) and there is a "Next" button. The next button puts the marked items in your basket and brings you to yet a new page with a yet a pre-marked product with the same procedure and so on to next product. When you had enough of it, and just close the site. You think you ended it, but they got you credit card number. Normally you need to confirm with a code and password, but not if it’s only smaller amounts, so they have a trick. They divides the cost up in smaller multiple parts, so they can change your credit card without any approval. I didn’t realise I had bought anything at all until I got en e-mail confirming the order and that it contained a lot of products I never wanted. When I checked my bank account I understood how they had managed to pull it off. In my view this web site is not trying to meet the WCAG (Web Content Accessibility Guidelines). It’s rather on purpose designed to try to confuse and stress the buyer. I can see at many Trustpilot reviews are giving customer support high scores for being very polite, but then I realise the answers are generated by an AI assistant. Unfortunately this is the future. No human contact anymore, but on the bright side, you can ask AI if you can trust Katuchef. AI reads all reviews for you and gives you a qualified answer. Our human contribution however is to feed sites like Trustpilot with our experience. Both good and bad.

DON'T EVER ORDER SOMETHING from FROM KATUCHEF!( Cuttingboards) For over 3 months I am trying to get my money ( 300 euros) back from KATUCHEF. Everytime they promise me to send my money on my bankaccount and every time they only send emails and never the money they had promised me to return to me. I will continue to warn everybody not to buy anything from KATUCHEF! As soon if you want to return the ordered cutting boards, they refuse to send return lables. Then they start offering you 50% and later 75 % so you can keep the cutting boards, but....still they won't return the 75% money.! For over 500 euro I bought cutting boards ,as soon I wanted to return the order of cuttingboards they started to send emails with promising to send me the money...but...I never received one cent of KATUCHEF> So never ever buy something of KATUCHEF> You will loose all your money! And you know what? YESTERDAY KATUCHEF READ MY NEGATIVE REVIEW. They answered telling me they will investigate everything.... bullish.t...the send me every day an email where they tell me that the company wants to investigate it.....An AI mail, I suppose. They never tell you the truth! They just don"t want to pay! The liers.

Una stella è ancora troppo. Ho ordinato 1 tagliere e mi trovo fatturato 3 più spese per garanzia ( se la qualità del tagliere è così buona come dicono a cosa serve? ) più spese di spedizione. Sto cercando di avere il rimborso per quanto non ordinato e continuano a trovare scuse per non fornire la prova documentata per il rimborso. Continuano a trovare spiegazioni assurde perché il rimborso non risulta sulla carta di credito. Negozio assolutamente inaffidabile. Pensateci bene prima di acquistare da loro.

Ich habe bestellt und war wegen der Bewertungen irritiert, daher wollte ich stornieren. Das wurde schon innerhalb von 10min nicht mehr zugelassen. Ich habe die Annahme verweigert und die Ware ging sofort zurück. Seitdem warte ich auf mein Geld, was natürlich sofort verbucht war. Das ist do unseriös bis kriminell. Schon über einen Monat. Ich hab Angst das ich das Geld nicht zurück bekomme.

Die Schneidebretter die ich gekauft habe sind nicht aus Titan wie angegeben, sondern aus ganz normalem Edelstahl. das heisst ich bin betrogen worden. Die Geld Rückforderung ist mühsam. und nach einem Betrug muss man die Retourkosten noch selber bezahlen. Nach langem hin und her konnte ich wenigstens 70% der gesamten Summe aushandeln. Also nicht empfehlenswert. ( Finger weg von dieser Firma)

The customer support is awesome but the website selling the product was confusing and I felt barraged by “wait there’s more” advertisement. I did not mean to order so many cutting boards and did so because of the confusing messages and buttons too easy to click by mistake. I would never order anything from a company that advertises like this ever again. I would like to return all items.