KatuChefReviews of katuchef.com

Fast Efficient

I talked to two representatives and each answered my questions by sending emails with directions about how to resolve my issues. They were both knowledgeable and supportive.

I had to phone 4 times . eventual success. some cut me off or were very dismissive, however the last lady i spoke to was very helpful and finally i got somewhere. She was excellent

Easy searching for products & checkout experience

Easy to order

Customer service was immediate.. I am now waiting for my refund!

I really regret having to ask for refund of some of the items I got, as I told you before, it is not a question of quality it is a matter of price. I live in Mexico and I have read your advertisement and expressed my willing to buy the nice and very helpful cutting board; my granddaughter saw the ad, a clearing, and decided to surprise me with the cutting board and some more items but the prices were set in dollars, not in Mexican pesos and she didn't understand that. As soon as I realize this I asked for a change in the order but it was too late, so you gently explained that I should wait for the delivery and then you would guide me to do the return process. Here I would like to advise you to set the prices in the country's currency to avoid this kind of problem.

The site is very problematic as it tri is you into trusting you have touched the right button to finish the process but you’ve ordered more because the buttons are impossibly to close