KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef Reviews | Read Customer Reviews of katuchef.com

KatuChef reviews

738 approved reviews, newest moderated first

GSH
Apr 30, 2026
Thank you!
Michael Torres and other employees went out of their way to help me use a credit that had been sitting in my account for far too long. I had forgotten about it and am grateful for their help. Gail Hodgkiss
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Christine K.
Apr 29, 2026
Company reached out to customer when product available
I was automatically notified to order when inventory was replenished and received a great discount.
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J S.
Apr 29, 2026
Quick reply to e mil
Quick reply to e mil. much appreciated
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Sheena C.
Apr 27, 2026
Extremely Disappointed
I am extremely disappointed with the post-purchase support. I’ve been trying to initiate a return, but the company is giving me the run-around. Despite providing my order number three separate times, they continue to ask for the same information. The lack of internal communication and delay tactics have made this a frustrating experience.
Response from KatuChefApr 29, 2026
Hello Sheena, Thank you for sharing your experience. We’re saddened to hear that the interaction with our customer service didn’t meet your expectations. Our goal is to provide clear, timely, and effective support, and we’d like the opportunity to make it right. Our record also shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. If you have any further questions, please don't hesitate to get in touch with us again. Best regards, Blake from KatuChef
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Elizabeth B.
Apr 23, 2026
Resolved my problem
Resolved my problem
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JANICE Y.
Apr 22, 2026
Prompt delivery and quality product.
Prompt delivery and quality product. However I only ordered and wanted one cutting board but I received and was charged $ for three so I need to return two.
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Adam
Apr 21, 2026
Damaged Cutting Boards
The quick correspondence & result was fantastic, the help desk were very easy to communicate with.
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customer
Apr 20, 2026
Was disappointed that the website…
Was disappointed that the website didn’t clarify that the prices were in $US & when I reached out to cancel the order only minutes after making, the support e mail was returned saying ‘not deliverable’.
Response from KatuChefApr 23, 2026
Hello there, Thank you for your feedback. All charges, including currency (which varies depending on the region you are ordering from) are displayed before an order is finalized. We are always reachable via our customer support channels and respond to all customer inquiries. That said, we are eager to review your case in detail and assist you further. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef
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