Just Energy Group, Inc.Reviews of justenergy.com

STAY AWAY! YOU HAVE BEEN WARNED!!!! I called and spoke to Alisha and requested that my contract which was to start on 09/01/2018 because I found out that the Just Energy rates were significantly higher than I was paying with my local energy company. Alisha assured me that my cancellation was effective as of 08/30/2018 which is BEFORE my service was to start with them on 09/01/2018. She also said that she sent notice of my cancellation to my local energy company. As of today’s date, 09/08/2018 my Just Enegy account has NOT been cancelled. Just Energy is showing on my new energy bill and NO notification has been sent to my local energy company. I tried to call Just Energy and they are closed!! My natural gas rate with my local company is $2.19. Just Energy is charging me $5.42!!!! The highest I have ever paid with my local energy company is $3.32. Just Energy is a scam!!!! RUN AWAY FROM THIS COMPANY!! I am requesting that someone from Just Energy call contact me ASAP to resolve this issue. I am contacting the Michigan Public Service Commission regarding this matter as well.

A sales rep just knocked on our door. He tried to tell me that he checked our meter and we're being over charged. There's no way you can tell that from a meter. Then he said they're cheaper than anyone else around at $0.80/therm, which is nearly double their competitors. When I called him out on that, he said I was an idiot and didn't know what I was talking about. Stay away from this company, obviously nothing but scammers!

This company has the absolute worst service mindset that I've ever encountered in an energy company. I've only had service with them for less than 3 months and have already had billing errors, haven't received my bill and then been assessed a late fee and disconnection notice immediately after, and have sent emails and gotten automated responses saying that I will get a response in 2 days and then not even get a response until 3 weeks later...with a canned, unhelpful response. Note: I have a near perfect credit score and pay all of my bills on time so I'm not just someone complaining because I don't want to pay my bills and then leave a bad review. This company does not have their customers' best interest at heart and they sound like corporate drones, reciting policy from a computer screen and not taking into consideration what's actually going on in real life. I will be switching companies today.

I’ve been a loyal customer for over 4 years, the first 3 without a contract and I was very satisfied with the low prices. About a year ago I signed up for a year contract and when it expired I was gonna stay without any contract because of my previous good experience and trying to move out from my apartment. That’s when I got a slap in the face with a high bill! When I called I had to learn that they started to charge me c21/kw without notifying me about the price change! I was expecting to pay more, but not this much! Their best offer to stay was almost c14 after paying 9.8! I switched immediately and never will go back nor reccomend just energy to anyone. A store sales person offered c12/kw when I asked for non contract price... It’s a shame how badly they treat their loyal customers!

AVOID THIS COMPANY LIKE THE PLAGUE. DO NOT SWITCH TO THEM. Sales Agent from Just Energy called to our house in March 2018. Offered a good deal in comparison to what we had with Bord Gais. I was told that we could put our bill in credit by paying through Internet banking. Website advised to set up the IBAN and our account number as the reference when paying. Switching over process was simple. All ran smoothly .. I transferred 40e to the account in April. They eventually applied this credit to the bill in July. That was after sending 3 emails. Bill went out by direct debit in July. I've since transferred 80e on to the bill to put it in credit that was done in July and its now almost end of August and the money is not showing up as credit on the bill at all. I've emailed them 3 times and have NOT got one email back. I will be paying this bill with them and cancelling the account straight away. They're about as useful now as an ashtray in a Honda 50. When ye read this dont even bother replying to the comment. Just reply to the 3 emails i've sent asking for the money to be applied to my bill and the account closed as requested. If this company offer you a 'good deal' go back to your current provider, tell them what this shower of cowboys offered and they'll probably match it.. Its what Bord Gais did for us anyway. And thats why we've returned to them. If they EVER call to our house again they'll be ran from the door.

The company exhibits a continuing pattern of horrendous customer service. On May 15th, 2018, I contacted the company to change my natural gas service address from a Dallas, Ga to Acworth, Ga. I was informed it would be easy and taken care of simply. My service started at my new address on the 26th of May. I continued monthly payment as I have always done for the past 2.5 years I've used the company as a service provider. On August 2nd, 2018, there was a notice left on my front door at the new address saying my gas had been disconnected. I contacted the Just Energy. They admitted something went wrong in the billing but stated I might have to pay a reconnect fee. Absolutely ridiculous. Eventually, after quite some time on the phone, the fee was waived. My family went two days without hot water. I had to take off a day from work to wait for re-connection. And please keep in mind, this was after I had been paying month after month, on time, every time. Everything seemed fine. Today, I received another notice that my gas would be shut off. I called the company. No resolution. Asked for a manager. No resolution. They are now stating that even though they can see payments made, and I confirmed the last 3 months with them, there is still an outstanding balance of $175 that I absolutely do not owe. They state that the payments have been credited to the old address, at which I no longer live, and that I will need to pay for both addresses. Third call! They see the issue, they see where they made a mistake, and yet they refuse to correct it! I've lost money, I've lost time, and still, they are asking I provide more proof payment was made, even after they say they can see the payments! Whether through ignorance or a willful desire to collect more than they are owed, Just Energy has proven to be one of the worst companies I've ever had the displeasure of utilizing.

Very poor customer service team who make the customer nearly do all the running around to get stuff sorted . Had to ring ESB myself to get metre changed . Them they could not attach the new metre to my account to allow me to add meter reading . Can't wait until my yr contract is up to get away from them . My recommendation to all is to avoid at all cost . Not word the hassle to switch to them

I haven't been able to log into My Account on their site for months. For some reason they make you search by Zip Code first, and then that search is broken. They bill whenever they feel like it, sometimes on the 14th, sometimes on the 22nd, or any time in between.