Just Energy Group, Inc.Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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mark
Switch to just energy with unlimited - Fixed price traffic . Nothing but problems and now trying to take double payments . stay away not worth the hassle .
Response from Just Energy Group, Inc.Jan 5, 2018
Hi Mark, we apologize for the service that you received. That is not the experience we want to provide. We have reached out to you via private message for your contact information so a resolution manager can contact you directly.
Mark
In today's day and age, they seem oblivious to technology, and every single person there is trapped in a box sized to house an M&M. When you sign up for e-bill, you, do, in fact get a bill by email. You can do NOTHING with it, but you DO get the bill by email. There is NO link by which to pay your bill or schedule your bill. This, of course, would NOT matter, because when you DO go to their website to pay, or schedule, your bill, you CANNOT. Their "Wal Mart" 3rd party billing company does NOT receive the data to populate the bill until some 2-3 days AFTER you receive your notification. THEN, once you continue to check back for 2-3 days and are actually able to access your bill and schedule the payment, you must re-enter your payment information EVERY, SINGLE time. For over a year I addressed these issues with them. "Add a link to the bill pay site in your email bill notification." We can't. "Delay the sending of the email bill notifications until AFTER the data has had time to populate your third party billing company's database." We can't. "At least retain my info so paying my bill is a simple click of the mouse?" We can't. These may seem petty, but they are petty BOTH ways. Simple fixes to make the customer experience more pleasurable AND their cash flow more flowing. They CAN'T. Nope....they WON'T. HE GONE! INCOMPETENCE.
Frank A.
Very simple and easy process, polite and patient as well. 810141015
Katie H.
I had such a great experience with just energy. I was able to call and get exactly what I needed right away. I didnt have to wait on hold very long which was extremely wonderful. It was get to the point and all my questions were answered. My approve took only a few day. And I Appreciated all the outstanding customer service. Im looking forward to dealing with this company:) 810146309
Patty C.
excellent service 17217732
Allyn L.
I haven't observed anything from them yet but the signing up process. Time will tell. 17217395
Yvonne G.
Very helpful and informative. Pleasant customer service. Happy with what i was provided. 17220718
Natasha P.
service was friendly package and service was easy to find 17109449
