Just Energy Group, Inc.Reviews of justenergy.com

Awful customer service. They don't know anything. Their banking system charged double the bill which was paid. I made a huge mistake choosing them. Really thinking to terminate the contract before its end!

Tricky, lying "Energy & Smart Home Advisors" . Do not believe a thing these door to door reps say. Unprofessional!!!!

Again this company JUST ENERGY must close and out to business It the most thief energy company they overcharge the bill with numbers imaginaries, I will demand with the OFFICE of ENERGY MANAGEMENT and Consumer Complain to start an investigation because this business is a scam to prejudice all customers with overprices in their bills I will start to get all the evidence to demand it.

If I could give 0 starts I would . I have been a customer with just energy for 10 years now and just today I decided to cancel my membership. They don’t have no consideration for customers . So my previous contract finished and they never sent me a letter or notice or call or email explaining or asking if I want to renew my contract instead they prefered to continue and charge my normal rate which was really expensive being out of contract and a normal rate . So 3 months passed and I notice every month my bill was getting higher and higher so I decided to call them and that’s when they told me that my contract was done. So I got mad and the guy whom I spoke to told me that’s because they never told me it was done they’re would of made an adjustment on my bill but guess what 3 weeks passed and nothing and a new bill posted on top of the old one . So I kept calling to see when was the issue going to be solved and they kept telling me lies saying I had to wait . So 5 more weeks come and I decide to just put an end to it when I called and spoke to the manager they told me there’s nothing they can do that’s how much I owe. I was furious why promise a customer something and not keep your end of it ? And I been dealing with this bull for so long and nothing can never be solved . So I finally just decide to pay what I owe which was 582 and cancel my stupid membership and never again I will get just energy or recommend to any family or friends. THIS IS THE WORST ENERGY PROVIDER EVER DONT EVER EVER GET IT. They will treat you like bad once you a customer all they want is for you to sign up with them and after that it’s done. HORRIBLE CUSTOMER SERVICE. Account number : 6818756

Lovely guy called to the door offered me unlimited useage for €79 a month for 1 year I agreed signed up then 2 days later get an email saying it will be €99 a month which is way more than what I pay now found them extremely unhelpful over the phone wanted me to find information they already had and were asking for photographic evidence of the quote I just cancelled it there and then if this is what it's like at the start I hate to see what it will be like in the months to come

Shady dishonest company avoid like the plague

As others have detailed in their reviews, my bills with Just Energy have skyrocketed due to an expired contract. The total for the last three months was $622 and I live in a one bedroom apartment and I keep the temperature at 70 degrees. According to the Public Utility Commission of Texas website, "retail electric providers are required to notify residential customers at least 30 days before a contract expires". I was told by their costumer service representative, that Just Energy no longer sends out formal notification letters 30 days prior to expiration, instead they include the expiration date on the monthly bill, which is in a very obscure location in fine print. This practice is not an adequate attempt to notify customers that their contract is going to expire. It would appear that Just Energy is employing this faulty loophole to increase the likelihood that consumers will not notice or become aware of their pending expiration date, allowing the company to falsely justify charging the monthly variable rate. I have called and attempted to reach a solution with Just Energy multiple times over the course of a month, every time I am told that they are investigating the situation and that a manager will call me back but I have not been able to reach anyone or receive an answer. Their customer service representatives are unwilling to offer the previous fixed rate from our initial contract, forcing me to either continue paying their extremely high rate, or seek out a contract with another company while rates are at their highest due to summer temperatures. It is very burdensome to find time in my schedule each week and attempt to resolve the situation over the phone for over an hour, only to be told that someone will call me back. Just Energy must know this and it would seem that their customer service practices make the process intentionally difficult so that consumers will grow weary and give up on reimbursement.

Terrible service, unreachable customer service and rates more than double what I would be paying with Manitoba Hydro. What a scam. And locked in for a 5 year term. AVOID like the plague.