Just Energy Group, Inc.Reviews of justenergy.com

Today I received a letter in the mail advising that Just Energy did not have my correct email address, even though I have been on e-billing since becoming a customer several years ago. This tactic to get me to call in in order to sell additional products does not sit well with me. It should be noted that I routinely get the usual billing and furnace filter notifications, so the letter is an outright lie. If I wanted to subscribe to any additional services, I would contact my provider and not expect them to use skulduggery to force me to take time out of my busy day to contact them. Next time I get a letter like this, I will simply ignore it. :( For any of you who receive a similar letter and you are already on e-billing, beware. This is a tactic and should be ignored.

I have been a Just Energy customer for three years. I have recently put solar panels on my home and one of the reps changed my provider. I told the rep. from the Solar Panels that I wanted to go back to Just Energy because I did not want to pay an exit fee of $175.00 to Just Energy. I received and e mail from Just Energy, stating "Stay with Just Energy! Exclusive offer inside. I called and talked with one of your representatives today 3/7/19 @ 3:30 to about 3:35. Her name is Adriana. I told her that I had told my Solar Panels rep. that I was going back to Just Energy. I also mentioned that I needed Just Energy to provide my electricity in my apartment in San Antonio. I gave her the address and she said that she would check to see if Just Energy could provide my electricity. She then told me that this company does not provide energy to my address. I then asked her then what we could do and she said, she couldn't do anything and that I had to pay the entire bill of $360.73. I told her that I would be willing to pay what energy I had used but that it would not be fair to pay also for the exit fee, since this company can not provide energy to my new home. Since she could not help me further I asked to speak with a supervisor and she told me that there wasn't one available. I told her that she had my cell phone number and as soon as one was available to have them call me. it is 4:15 at the time I am writing this and yet no call. I am extremely disappointed in this company. I would sadly say I could not recommend Just Energy to anyone. I hope a supervisor can call me so that we can resolve this.

i had a rep come to my door and they signed me up without my permision i had to get a phone call and they told me i siwtched and i was like i did not they sighned everything without my knowledge!! I had to hurry and cancel that!

RUN.. I signed up at Sams Club in December 2018, their rep said that I will save on average half and perhaps more. I received my first bill last week after they completed the switch in January and they charged me three times MORE than my previous carrier. DO NOT SIGN UP WITH THESE GUYS. I have learned a good lesson. If someone offers you to switch, make them show you how much you will save in writing. As a college student, I am frugal because of I have no money. These people should be ashamed of themselves for preying upon people with promises they know are not true.

Run from this company! I have been a customer for about 4 years and had a good experience with the rates and services until today! I moved from one place to another and transferred service in December and as of today I still have service at my old and new address! I went online and did the transfer and stop service for December 7th and 10th and I haven’t received not one bill to say I owed anything and that there was still service at the old address. How I found out is my husband went online to pay the new bill and was fishing around on the website and seen a total of $185 worth of charges from the previous address. How is that possible and we’ve been gone from that address since December 9th? So, I got on the phone with Just Energy for the representative to say, he doesn’t see where I submitted a request for the lights to be disconnected at the old address. I told him that the new service and the disconnection of the old service was done online and he outright said that there’s no proof and that there’s nothing they can do! First off, I’ve been a loyal customer to Just Energy and my record shows I’ve never had service at two addresses for more then a couple of days. I usually don’t complain or do reviews but it’s a slap in my face to charge me and see that I’ve been paying my new bill but haven’t been paying on my old bill! Clearly, that should throw up a red flag! I’m just through with this company! There’s a lot of competition and don’t need this added stress!

If I could give this company a "minus" star I would. My dad was "tackled" by sales people as he walked into Sams Club and talked into changing from AEP to Just Energy. They use their "rewards" or gift card to lure people in. He was told that his rates would be alot lower and that he wasn't locked into a contract. The first bill our electric bill was high, but figured it was from running the furnace more because of the cold temperatures. That's not the reason. Got another HIGHER bill so my dad spoke with AEP this morning and found out that Just Energy is charging us 7.1 per KWH! AEP is under 6 per KWH. Doesn't sound lower or any type of savings to me? My dad called Just Energy this morning to cancel and they were rude as can be! He asked for a name and a cancellation number. All they would give him is a number (77145) and said that it would be a couple of months before we are cancelled. So that's at least two more HIGH electric bills. I'm going to speak with Sam's Club about how this company preys on the stores reputable customers while they are in the store to SHOP! Not to be lied to and cheated into services that alot of people are caught off guard to buy. Them giving you a $40.00 gift card as a "reward" doesn't come close to what they are gouging and stealing off people with their charges. Not to mention the elderly and disabled that are on fixed incomes that will listen to their sales pitch of saving them money! It's not like they are giving out "free samples." I think this is downright criminal of this company! I do know that it's a very unethical and a desperate way to get customers.

I received a call from this number +1 817-886-0241 pretending to be from just energy she knew my name and instructed me to call socalgas and overall I don't like the way I see the charges it's skyrocketing. And it seems like the agent or someone in their office is a scam I'm so worried my whole information was given to just energy agent I regret signing up

One star is too many. Caused a $150 increase in my bill. All separated and clearly billed by just energy