Just Energy Group, Inc.Reviews of justenergy.com

Would give zero stars if that was even an option. One of the worst companies I've dealt with over the years. Over priced and shady. Unknowledgeable staff. Calling me asking for payment when bill was 2 days over due and had no outstanding balance owing.

My problem wasnt resolved horrible, horrible, service and I've been with this company for 4 years. Never had this problem before

As a 15+ year client with Just energy and a individual who hs been working in a customer service industry for 40 years I find it unaccpetable that this company refuses to listen to their customers, make appropriate changes, has no follow through on requests and then calls only to hang up on a customer with out asking all the pertinent questions. Here are a few things that we have been trying to get fixed over the last 3 years... name change on the account with a renewed contract, a new contract which was sent to us and signed and returned to Just energy, and having someone listen thoroughly to our concerns. The last thing that prompted this review was a phone call just received from someone at Just energy asking to speak to the first named person on the house and when they were advised that he wasnt here and we wouldnt be giving the message to that person they hung up saying that is your right. What should have happened is a question as to why that person wouldnt be getting the message or how could they help us or maybe how we could help them to achieve the desired outcome. As the second named person on the house and the decision maker in the house this has finally prompted me to write a review and I/we will be moving our business to a provider that understands customer service and what being polite means. It is really too bad that Just Energy deems long time customers as problems they would sooner see let go rather than work with them to achieve the best for both.

**FRAUD ALERT** Due to lax and negligent business practices, Just Energy has allowed a residential energy account I be fraudulently opened in my name. Despite my best efforts to seek a resolution to this matter and have the account closed, Just Energy refuses to communicate with me regarding this matter. At all costs, avoid doing business with this company. I have filed complaints with the Houston Police Department, the Federal Trade Commission, the Public Utilities Commission of Texas, and the Better Business Bureau. I am incurring ongoing financial damages due to Just Energy's delay in addressing this matter. As such, I have referred this matter to an attorney in order to pursue this as a civil matter and seek compensation for ongoing damages. I do not recommend that any person do business with this company. Due to irresponsible and negligent business practices, you may find yourself in a bad situation with no semblance of resolution. What's worse, despite my repeated efforts to resolve the matter directly with Just Energy, no member of their staff has contacted me directly in over a month or attempted communications.

I have no reservation in recommending Just Energy, for all Solar needs / Installations.. Great Customer Relations, Service and from my aspect, have a CAN DO APPROACH. Customer perspective, its about saving dollars, which is currently occurring, since my 6.6KW was installed. Regards David Hughes World Sports Management

I used Just Energy for years for both my house in Houston and the apartment in Dallas area. When I was in Dallas area last year. I change my power plan in October, I was clearly told there won't be a early termination fee if I call in to cancel the service before I move out. I called Customer Service on Jan 8, and was told the provider was switched on Jan 4. (It was my apartment management switched it instead of me). The Rep lady helped me waived the early termination fee and I paid off all the balance in the call. I confirmed with her before ending the call, I'm good to go, there's no pending expense for me. I received call from Just Energy today saying I have $175 balance in my account. I asked what's that fee is? The answer is that's the bill from 12/6/2018-1/4/2019. But I made my final payment on the call on Jan 8, the statement 12/6/2018-1/4/2019 was available before Jan 8. We ended the call since I need to verify my payment record. I called CS back and this time I was told that $175 is the early termination fee. I said it was waived in my call on Jan 8 but they kept repeating that you switched the provider before you call us. I told them the problem was solved in the call on Jan 8. It doesn't make any sense to me, I paid off all my balance and someone comes back later telling me "Hey, you owe us $175, give me the money." The call was then transferred to a supervisor and again he kept repeating the same thing. And he had new excuse, he said my request of waiving the early termination fee was denied. It is a very good excuse because there's no way for me to find the evidence. If the request was denied, why I was told the termination fee was waived. Who made that decision then? Can a Rep confirm with the customer of fee waiver without any approval from a supervisor or manager? The call was ended without any solution. I don't want to waste my time on listening the same or maybe new excuse from them. I called in again and made the payment of $175. I will cancel my service for my house in Houston tomorrow. Good Job, Just Energy!!! You made good money from me!!! And you lose a customer forever!! $175 breaks a 4-year relationship. Please be VERY careful when you deal with Just Energy if you have to. Keep record for everything, ask for confirmation email when they promise you something on the call. What they said on the phone really means nothing. Good Job again, Just Energy.

Just Energy has twice made major mistakes with my account. They cancelled my account twice and allowed another person to sign up for my account without providing me any notification that my account was being cancelled. When I called to talk to them about this the first agent hung up on me. When I called back the second time I was transferred to the wrong state and then had to talk to a third agent to get service. The agents are very rude; they are not helpful and don't want to work with you. They refuse to admit that they made a mistake. They think you are lying and will not help you. I would not use this company. I have switched to another provider, Scana, and have received much better service.

Just Energy is better pricing in our area and if we have any questions the employee's are very professional and helpful.