Just Energy Group, Inc.Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Mad in P.
If I could give them zero stars I would. Roped me in with low rates and a 45.00 gift card, and a promise I could cancel for no fee/no contracts. BUT what they don’t tell you is that if you keep the service beyond the first month, you willingly enter into a contract that you have to pay 175.00 to get out of. After the initial period your rates sky rocket. DO NOT USE JUST ENERGY. If it sounds too good to be true, it is!
Tia B.
Worst company ever! Tried to make payments on my grandmother's bill got nothing but the run around. I called and asked for an extension which the company granted. Paid it through Walmart and they claimed they did not receive it. I then called money gram to see if maybe they dropped the ball. I provided the reference number and sure enough it was confirmed that just energy received it. I then made a payment using my credit card, which at this point is a double payment, and the representative still said that the payment was not received. I live in another state and her electricity is off while all this is going on. DON NOT, I MEAN DO NOT EVER ASSOCIATE WITH THIS FRAUDULENT COMPANY!!!
cj_annie
If you want to get ahold of them, call the 18665878674 and navigate to ENROLL with them. That's the only way to get ahold of anyone there. I was able to cancel this morning by calling and pressing the buttons to enroll. No one will answer if you select any other option.
Jim
When I joined they told me there was a 24 month contract but the fee for switching was waived for club members. I switched in my 24th month and guess what? $175 early termination fee was on my last bill. I pay for my membership at Sam's club and you would think that they would watch out for their customers.
Shelly
It’s a high pressure scam. They sent someone to my apartment saying the partner with AT&T and that is a lie. After the man made small talk with me and said that I could try it out as a trail run he then had someone call me as I was signing papers and she went way to fast on the phone throwing me off. Needless to say as soon as that guy left I canceled it and sure enough the person said I was already signed up for it thank god the person on the phone cancelled it. It’s a scam people take my word for it. Do not sign for it . I would give zero stars if possible. Don’t sign don’t do it.
Dan
You would think that Sam's Club for which I pay a membership would keep crooks like Just Energy from selling their snake oil in their store. The sales girl made it clear that the price would not be noticeably different in my bill. She also promised a $40 Sam's gift card. My bill more than doubled last year's bill for each of the past 2 months. I called SEMCO and asked why my bill was so high (when last year we had a polar vortex and it was much colder) and I was told that SEMCO was charging .18 per therm and Just Energy was charging .44 per therm! So, even though it's been much warmer and I've used much less fuel, my bill still almost doubled. When I called to cancel, I was told it would take two billing cycles to end the service.
Isaac J.
My name Isaac, I’ve been with Amigo Energy (Just Energy) going on three (3j years now. I was late on my do to an unfortunate event and then the Covid-19 pandemic followed. Amigo Energy/Just Energy disconnected my service and closed my account all together after I made at least a dozen of calls to rectify the issue. I was placed on hold and dropped from the call 7 of the 12 times I called to speak to someone. Amigo Energy/Just Energy is an unethical company and I have since filed a complaint with the Public Utilities Commission of Texas. If we all get together we could file a class action lawsuit against these con artist. I know that they are not in compliance with state and federal regulations because I didn’t see an up to date license on file. We must learn to take our enemy out and show them who has the real power.
Robert H.
HI I AM NEW CLIENT WITH I CALL THE CUSTOMER SERVICE CALL CENTER WAS TRYING TO TAKE CLARE SOME BUSINESS . I SPOKE 3 CUSTOMER SERVICE EACH ONE OF THEM KEPT PUTTING ON HOLD I WAS ON HOLD FOR ONE HOUR 1/2 THAT'S NOT RIGHT NOT PROFESSIONAL WHEN THEY GOT BACK ON THE PHONE HE DID NOT APOLOGIZE TO ME AT ALL, THESE YOUNG PEOPLE WON'T WORK THEY NEED TOO GO BACK AND RETRAIN TO SHOW DIGNITY AND RESPECT 03 /19 /2020 .
