Just Energy Group, Inc.Reviews of justenergy.com

Hello, Today, on my way out of the grocery store I was approached by two representatives who talked me into signing for Just Energy services. I received a signed contract via email. It had an account number and rep's name. However, this account number came back as invalid when I tried setting up an account on Just Energy website. I called Customer Service line and was on waiting for about an hour. No one responded. Subsequently, I sent an email to Customer Service asking to cancel my subscription/account. Company's social media rep, please contact me to resolve this issue. The service has not started yet on my account and based on what I have experienced so far I don't want to proceed.

Man....I signed up with this company about two month ago. I think that was a big mistake. My bills is twice what i used to pay from the other company i was with. Been Trying to reach someone from customer to switch to a better plan. Can't get a hold of anyone.

I have been on hold 3 hours it's so sad customer. Service is so horrible

This is the worst company ever. They completely screwed me over and I have No way to get ahold of them, I have called their “customer service” line almost every day for the past week trying to cancel my services and they just leave you on hold, I have tried emailing them and no reply. Do not sign up with this company they are a fraud and a HORRIBLE company. I am so mad.

This company is HORRIBLE! They transferred us to another company (Thank god), but Just Energy has continued to bill us even though we are NO LONGER their customers. I’ve been on hold for 45 minutes and have yet to speak to anyone. Also, our new energy company said that we were being billed 2x the amount of their average customer. Just Energy is making it impossible to get a hold of them.

Just energy is the Worst energy service in USA because they increases prices every month and high rate.worst customer service. An agent are lier at sams club please be aware from them. Cancellation takes three from the date you cancelled. You lose lot of dollars for no reason.

Update 3/10/2020: I see Jonathan responding to everyone here to "direct message" him with your details. But where can I do this from this site??? There is no direct message option here. I made a call to PG&E to see if they can just cancel your stupid up charge, they said they couldn't and guess what they also told me, they said my contract with you guys was canceled Feb 2019. That's over a year ago and yet this company has been charging me this whole time! So since I can't get a hold of any of these schmucks over the phone, I used their online contact form to submit what I was assuming a ticket. Don't know what was I hoping for, cuz this was six days ago... SIX days and still no response, this is using their OWN online contact form. Shouldn't it queue a ticket on the backend or something?? Is there not enough customer reps to resolve these tickets?? Instead they have a "Social Media Advisor" on this site trying to do damage control. Let me ask you something Jonathan, if I can't even get a hold of anyone from your service center AND your online contact form doesn't seem to do diddly squat, how would a "Social Media Advisor" be able to do anything? How bout you "advise" a decision maker at your company to take a look at all the 1 star reviews on this site and do something about that. I'm sorry this is your job, but your company is a fraud. Won't be surprise to see these types of companies that relies on scamming ordinary folks be the first to go bankrupt in a recession - oh wait a minute we're on the cusp of one. So there is that I can look forward to. Original post: This company is a fraud. They came knocking on our door last year selling their "service". A dude wearing a yellow vest talked to my wife and convinced us to sign up. The pitch was if we paid a monthly flat fee of $37.99 and remain under a certain threshold, our gas bill would be much lower over the year vs what we have currently, which was paying for what we used. DON'T FALL FOR THIS BS. We signed up during spring and paid the monthly $37.99, we didn't use gas that much in spring our entire bill was pretty much the up charge from Just Energy. Winter comes around and I'm thinking great now it's a flat fee. WRONG! I was charged the same rate for the amount of gas I used PLUS this friggin $37.99. I called in Dec 2019 to complain about this and the rep over the phone told me she understands my frustration and will cancel the plan, but it would take about 1 - 2 billing cycles for it to be removed from my PG&E bill. I thought okay, they just want to milk me a bit more, whatever I'll let you have the $70 just cancel this ridiculous bill. Now it is March 2020, I STILL have the same friggin charge on my bill. Have you guys tried calling their customer service? You're put on hold for 1+ hours only to get transferred to another department that transfers you back to the main menu. This company is a fraud.

I keep getting calls from this company, saying I owe money yet I've never heard of let alone would ever deal with these ppl. The calls come EVERY DAY! MANY TIMES A DAY! I block the number and still they change numbers and call. I have called back and requested my number be removed and get attitudes, nasty responses, hung up on and the last one a person called and left me a voice mail heavy breathing and ends singing... I shared that one with my husband and Sprint.. since he works for them. I'm online right now trying to find a way of bringing A LAWSUIT AGAINST THESE PEOPLE! I am beyond tired of this.