Just Energy Group, Inc.Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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JeffD
I have tried repeatedly to get someone to answer the phone or respond to an email. Neither works. Stay away from the company.
Response from Just Energy Group, Inc.Mar 10, 2020
I am sorry about your current experience with the call wait times. We have seen an increase in our call volume the past couple of weeks. If you can direct message us your full name, service address, and telephone number we can assist. Thanks, Jonathan, Social Media Advisor
joseph O.
A scam. Now passing thirty minutes on hold. Also have requested call backs. They supply both my natural gas and electricity. Wowsa. Im sitting in front of a gas bill for 441.99 and an electric bill of 292.15. Keep in mind it’s been a mild winter for Chicago. My electric rates almost quadrupled and my gas rates doubled. I’ve requested numerous call backs and decided to just bear down and wait on hold for a response. Same results. If they don’t respond soon my attorney will be in touch with the Illinois commerce commission, among others.
Response from Just Energy Group, Inc.Mar 10, 2020
I am sorry to hear about your billing issues Joseph. If you still need assistance please direct message me your full name, service address and telephone number to assist. Thank you, Jonathan, Social Media Advisor
Audrey S.
CONNED BY YOU AND SAMS CLUB! I want to be taken off as a customer RIGHT NOW!!!
Response from Just Energy Group, Inc.Mar 10, 2020
I am sorry to hear about your experience with us Audrey. If you still need assistance please direct message me your full name, service address and telephone number to assist. Thank you, Jonathan, Social Media Advisor
Theresa L.
I signed up for Just Energy at Sam's Club and was informed that I WOULD NOT see a difference in cost .. so why not?? Then I got letter stating Just Energy is NOT available in my area. Oh well ... is what it is. TODAY I receive a bill showing Just Energy gas charged me $ .4758 and that SEMCO is only $ .182 ...SERIOUSLY... so I'm charged an extra $100 for my bill. WILL be calling both SEMCO AND JUST ENERGY TOMORROW and I will be stopping into Sam's Club cause they were there last weekend CONNING people
Response from Just Energy Group, Inc.Mar 10, 2020
I am sorry to hear about your situation Theresa. If you still need assistance please direct message me your full name, service address and telephone number to assist. Thank you, Jonathan, Social Media Advisor
Leah G.
Just recently signed up for this company 2 days ago and I wish to cancel but every time I try to call they just keep me on hold. I’m currently on hold as I’m writing this, 25 minutes so far. I spoke with a representative online and they said someone would call between 3-4 but now the representative won’t even answer me. If this is how the customer service is handled at this company, I don’t want any part of it!!!!
Response from Just Energy Group, Inc.Feb 26, 2020
Hi Leah, We've sent you a private message and would appreciate the opportunity to help. Kindly, respond so we can help resolve your concern. Thank you, Gabriella, Social Media Advisor
Ms. Dee S.
Wow! I just signed up with Just Energy in January 2020 through Sam’s club in Dallas TX. I hope I don’t have any of the problems that everyone have had after reading these reviews. My 1st bill was $25 and they sent Me a weekly report of $19. They have great customer service and so far, so good. I have no complaints.
Response from Just Energy Group, Inc.Feb 26, 2020
Hi Ms. Dee Stanfield, Thanks for taking the time to leave a review, we appreciate your feedback and look forward to servicing you! Thank yo, Gabriella, Social MediaAdvisor
Susan D.
I signed up for this service at my local Sams Club during the summer for the free nights (9pm-7am) and weekends plan. I noticed that my bills almost doubled from my previous carrier and called to inquire. They advised me that they enrolled me in the wrong plan which was NOT free nights and weekends but a set rate that was significantly higher than what I was paying with my previous carrier. After arguing with them , they required proof of the plan I enrolled in. Fortunately, I save the information as well as the name of the rep who signed me up. They finally agreed to issue me a credit for the difference between what enrolled in and what I was charged but I have yet to see the credit. I have called every two weeks for the last three months and they tell me they are "working on it with the billing department" but unable to give me any information. When I call the billing department the line is busy . The biggest run around and absolutely zero customer service. I am not sure where they are located but the calls come from Canada.
Response from Just Energy Group, Inc.Feb 21, 2020
Hi Susan, We've sent you a private message and would appreciate the chance to help resolve your concern. Kindly, reply at your earliest convenience so we can help. Thank you, Gabriella, Your Social Media Advisor
TheTressDominatricks D.
READ THE REVIEWS!!!!!!! Just Energy did the Exact same thing to me in November 2019 to December 2019! I got a $25.10 disconnect notice first which was odd. In days it turned into$269!!!!! And I had to pay 50% that day to give me an extension of 10 days! 4 days later they cut it off! Without any disconnect notice!!!!!!!! They just generated a $418 bill in conjunction!!!!! After the payment was made of the 50%.I was side blinded picked up my thirteen year old ( with respitory issues since birth), I tried to open my garage . . . No power at 8 pm at night!!!!!!!! I had to drop my son back off to his grandma. Sit in the parking lot and think . . . My mother just passed and I had no refuge . . . So I had to take my grocery money and get a room at 10pm for $65 until 11am!!!!!!! I am calling Austin and my Attorney along with my$25.00 disconnect notice to a $269 . . . To $418 in less than 60 days!!!!! If anyone wants to set a claim against them. . . Do it! Don’t let them just give you reviews to write!!!! Centerpoint said they had the order to cut them off from just Energy! One of there reps hung up in my face last night!
Response from Just Energy Group, Inc.Feb 20, 2020
Hi TheTressDominatricks Don'tForgetTheTea, We've sent you direct message in regards to your concern and would appreciate your reply. Kindly, reply at your earliest convenience so we can assist you. Thank you, Gabriella, Social Media Advisor
