Just Energy Group, Inc.Reviews of justenergy.com

I contacted Just Energy Perks program today to redeem my points. I was told that they are no longer able to honor the perks program. I've been a customer for over 3 years. I planned to use my points for gift cards for my grandkids birthday... I am furious about this. It's next to impossible to speak with a human reguarding this matter! When I visited the perks website it clearly states that customers who are already enrolled will continue to accrue points for redemption. What kind of bull is this? ***Why can't I get your email so I can send you my phone number?***

UPDATE: I NEVER imagined Just Energy cared about anyone or anything besides J. E. ! For 3 years I had nothing positive to say about this company especially their customer service dept. Liliana w/Just Energy reached out to me and asked if “I might be willing to allow her the opportunity to “TRY” to make things right?” I flat out told her “there was nothing in this world, I could ever think of, that could possibly undo the damage that had been done!” She again asked if I would hear her out and allow her to juat try. For the first time, I actually had a live person on the other end of the line who sounded sincere and as if they might possibly care about their customers and was genuinely hoping she could change my mind. She was very patient and allowed me to vent (very loudly) about how disappointed I was with JE. I had so much to say and she actually just listened. When I was through, as shocking and unbelievable as it may be to believe, JE acknowledged and resolved not just one or two of the issue’s, but every single concern/complaint I had. They were able to resolve every one of them and not to their satisfaction, but instead, to mine! Do I still owe a balance? Absolutely! I used their services, I wasn’t expecting nor was I looking for a free ride. I just needed them to prove, in some way, that they cared about their customers happiness! Again,I never imagined they could’ve ever made things “right” again (I never thought I’d even give them a chance$ JE & Lilliana, thank you for going above and beyond to make all the wrongs, right again. Thank you al for working with me rather than against me. This is the exact kind of “customer service” many companies no longer possess. We should all work together during these most difficult times, instead of working against the other. It’s the only way to ensure we all succeed! Thank you again for all you have done to help me. I would have given 5 stars but one was for the reasons we ended up here in the first place. Liliana, You are the true definition of ”excellent customer service”! Best regards! T. J.

I got scammed by a sales rep thinking my bill would be lowered and on my PG&E bill I’m getting billed by both companies.. I have been on hold for a representative for well over an Hour Now!!! I just want to cancel my service this company is horrible and they have scammed me out of money that I could have saved..

best service at a very competitive rate

I was making an automated payment and accidentally entered a wrong digit on my bank account. It accepted the payment and now I've been on hold 30 minutes to tell someone so it can be reversed before someones account gets drafted. It gave you NO opportunity to verify before submitting payment. I also tried "chatting" and the bot said someone will get back with me within 2 days! Frustrating. It gets even better.... an hour after being on hold I am told I will be charged a return check fee when it comes back and I cannot make a payment until it does come back. I will be cancelling my service and changing providers.

I received an email from Just energy saying I had a bill that was due, despite paying the bill via my bank app. I called Just Energy to straighten it out, first the wait was well over an hour, then the representative refused to acknowledge that I made a payment, then grudgingly said if I did the error had to be on the bank side sending it to the wrong account number. They refused to do anything else and told me to get proof from the bank in the form of a written print out. So then I called my bank, the wait was maybe 10 minutes, and we checked and the account number is exactly the same as on my bill. He tried to conference call with Just Energy, but was on hold for too long. So now I'm on hold again with Just Energy trying to straighten out a problem clearly created by them. This is not an example of customer care or treating people with respect.

They provided incorrect information to sign up at Sam's Club. Ask for everything in writing, should've known better.

Was and still currently a customer until tomorrow when I will be switching to Direct Energy who has offered me $750 in Visa Gift cards ($250 after 90 days + $250 after 1 year and 2 years) to switch. Since Just Energy completely did away with Visa Gift cards and all cards under $50 you can no longer even get to 5000 perk points before they start to expire (24 month expiration date) I have been stuck at just under 4000 for months. Never had any issues with service but it's a competitive market and they aren't trying hard enough to keep and get new customers. e