Just Energy Group, Inc.Reviews of justenergy.com

I read the reviews and will not sign up. I have been on hold for 20 minutes trying to speak to someone to ask questions. I'm hanging up and going to the next company.

Bad collection practices First they call and leave a message telling you your account is past due and leave a number for you to call. When you call the number you are told they cannot give you any information and that you have to call your electrical carrier. My electrical carrier SCE told me it was a scam. So I looked up the main number which is in Canada and left a message. They returned my call, but the caller ID showed that it was some airline company so I did not answer. When I listened to the message it said they are returning my call and to call back. I told them of my issue and that SCE said it was a scam and that their number coming up as an airline instead of Just Energy did not help matters. They responded by saying they did not know why it comes up as that and that it has been that way for quite a while, and that they will “look into it”. Really??? What major reputable company would let something like that slide??? They said they would send me some documentation to back up their claims. It took almost two weeks to send it via email. Back to SCE...they finally found that I was using Just Energy in addition to SCE as they use “green Technology” to produce electricity and that my contract with them had been cancelled the year before! There was money due apparently, but to wait a year to tell me and threaten me with collections because it is so late is ridiculous. In the email they started sending 3x a week to remind me that I owe them money there is an online payment system (won’t take your account number), I call in to customer service, My card won’t process, (probably because they are in India or Pakistan). They transfer me..25 minutes on hold, I hung up. I did send a few payments via snail mail address on there almost daily emails. I get a letter from them saying that is the wrong address and gave me the correct address to pay. I mention to customer service that they are still emailing several times a week with the wrong address. They do not have an answer for me. I have also contacted JU with these concerns on their website. Whatever you do ...DO NOT GET MIXED UP WITH JUST ENERGY!

zero star, for apartment they charged me $300 very expensive company, not recommended at all

Update: Made sure i contacted place where i signed up for Just Energy. Was told that Just Energy has done the same thing to other customer. BEWARE OF JUST ENERGY. Signed up for Just Energy, they are currently charging 4 more cents a kilowatt than PECO. When i tried to cancel, they said they would lower my rate which would still be higher than PECO. The representatives lied to me when i signed up. STAY AWAY FROM THIS COMPANY. You will have nothing but aggravation.

worst focking energy company i’ve dealt with. surprise fees and all. either unclear or rude customer service agents. don’t go w this company. they’ll screw you over. wish i could give zero stars. literally had to ask for a new agent(s). beyond unhelpful. just save your time and money and go w enmax.

ORGINAL REVIEW: I have used Just Energy for a couple years with no major problems. However, this last month, my cost per kwh was unexpectedly hiked from 8-9 cents to an absurd 27 cents. My December bill was therefore more than TRIPLED to over $500, which was a great surprise for the Christmas season. When I called, they were no help at all, claiming my contract has expired, I had been warned about this, and 27 cents is the going variable rate. This is FALSE. I was never contacted about this. ______________________ UPDATE: Well, after raising a fuss on this website, I was contacted immediately by a helpful manager, the problem was sorted out, and a refund was given to my satisfaction in a timely manner. I have updated my score accordingly. Just Energy could benefit from a better entry-level customer service experience; I shouldn't have had to elevate my concerns so high to fix a simple computer error.

Just energy is NOT a company I signed up with. A while back my bill was switched over to them and my granddaughter straightened it out and had them removed. Fast forward to today,awhile and low and behold they are back on my account. Not only that my bill is double what it usually is every year at this time. Looks like I will be reporting to BBB and looking into a fraud case. Update: So I called BGE my hometown supplier and was informed that I was never originally cancelled and have been being USED since 2014. So I call Just Energy and tell them about it and that I'd like them to please remove me and revert back to my old/local company. The guy then proceeds to ask me what they are charging me...I told him its none of his business and that I wouldn't stay with their company on principle alone. I was misled, cancelled, then lied to, never was cancelled and now I'm left with a huge bill. Anytime I hear someone mention Just Energy you better believe I will be telling them about my expierence. I also think I'm going to call the PSC.

I got scammed into signing up with Just Energy at Samsclub. The guy told me that nothing on the bill will change. My bill will either be lower or same as Consumers energy. The supplier (Just Energy) charge ended up three times more than the Consumers Energy. Take my advice, and never change your gas service from your current company specially with Just Energy. Customer service surprised with high cost and tried to sell me lower over the phone. Why wouldn't you set your rate to lower in first place? Customer service is no HELP!